{"id":2928238,"url":"https://alion.io/job/integer-manager-customer-operations","title":"Manager, Customer Operations","company":{"id":6616,"name":"Integer","domain":"integer.net","url":"https://alion.io/company/integer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":29,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montevideo, Uruguay"],"countries":["UY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":58000,"period":"year","method":null,"sample_n":20315},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T14:00:52Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T04:42:09Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.\nAt Integer, our values are embedded in everything we do.\nCustomer \nWe focus on our customers’ success\nInnovation \nWe create better solutions\nCollaboration \nWe create success together\nInclusion \nWe always interact with others respectfully\nCandor \nWe are open and honest with one another\nIntegrity \nWe do the right things and do things right\n\nAccountabilities & Responsibilities:\nAdheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.\nChampions the voice of the customer as a member of the Site Leadership Team\nWorks with the Site Leadership team to instill customer advocacy within the facility.\nServes as the voice of customer during customer production meetings and interactions with facility personnel.\nRepresents Integer and the site to the customer and Sales as appropriate in conjunction with customer communication, visits and issue resolution.\nPartners with Customers and Sales organization to meet customer requirements and grow sales\nDevelops and fosters customer relationships by working directly with Factory Direct customers and partnering with Sales and/or Customer Success Enterprise for Corporate, Strategic and Multi-Site customers.\nCommunicates with customers and other Integer functions (i.e. Sales, Customer Success) to fully understand customer requirements.\nDemonstrates responsiveness and leadership in interactions with customers, Sales and Customer Success.\nProvides information and input to the annual and monthly forecasting process, including reconciliation to the monthly facility forecast.\nSupports Customer Success group with information needs for contract review, order entry and confirmation process.\nProvides data for Quarterly Business Reviews and participate in reviews\nDevelops and manages sales goals for Factory Direct Customers\nCoordinates with Customer Operations at other facilities to develop cross-facility sales opportunities.\nEnsures Customer Operations Processes are executed accurately and within established timeframes Works with facility personnel (Planning, Operations and Purchasing) to meet customer requests for items such as order expedites and change requests\nExecutes quotation process for Repeat and Standard Products\nSupports Strategic Product family group for New Product quotations\nProvides leadership to Customer Operations Team members including guidance, prioritization, training and support for daily activities. Work with team to identify process improvement opportunities to better serve customers.\nDrives team performance towards key metric targets, including Order Acknowledgement Cycle Time, Quote Cycle Time\nEnsures adherence to all ISO Certification requirements; participate in Customer Service related audits as required (Quality, Finance, Customer, etc.)\nPerforms other duties as required.\n\nU.S. Applicants: Equal Opportunity Employer. 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