{"id":1498876,"url":"https://alion.io/job/integra-lifesciences-technical-service-representative-2","title":"Technical Service Representative","company":{"id":35496,"name":"Integra LifeSciences","domain":"integralife.com","url":"https://alion.io/company/integra-lifesciences","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":14,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T03:11:32Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-22T02:03:36Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Changing lives. Building Careers.\nJoining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.\nJob Title\nMedical Device Repair Technician\nPosition Summary\nThe Medical Device Repair Technician is responsible for performing inspection, troubleshooting, repair, and maintenance of medical deviceswhile ensuring compliance with quality, regulatory, and company requirements. The role also supports technical documentation, training\nactivities, customer asset management, and continuous improvement initiatives to ensure effective service operations and customer\nsatisfaction.\nKey Responsibilities\nRepair and Technical Service Operations\nPerform inspection, troubleshooting, repair, calibration, testing, and final verification of medical devices in accordance with\nestablished procedures and quality standards.\nExecute repair activities and ensure accurate documentation of service and repair records.\nSupport product, process, and technology transfers between external service providers and internal operations.\nMaintain equipment, tools, and test systems required for repair activities.\nTechnical and Operational Support\nProvide hardware and software troubleshooting support for medical devices and related systems.\nAssist in the preparation and implementation of system improvements and process enhancement initiatives.\nSupport special projects and operational activities as assigned.\nDocumentation and Training Support\nPrepare, update, and maintain technical documentation, work instructions, reports, and customer communications.\nSupport the planning and coordination of internal and external training programs related to medical devices and repair\nprocesses.\nEnsure documentation is maintained in accordance with company procedures and regulatory requirements.\nQuality and Compliance\nComply with applicable Quality Management System (QMS) requirements, regulatory standards, and company policies.\nSupport quality assurance activities, including the review and disposition process for nonconforming materials and products.\nParticipate in investigations, corrective actions, preventive actions, and continuous improvement activities as required.\nCustomer Asset Management\nSupport customer asset management activities, including service history records, equipment tracking, and maintenance\ncoordination.\nCollaborate with internal teams and customers to address technical issues and support service delivery objectives.\nContribute to maintaining a high level of customer satisfaction through effective technical support and communication.\nQualifications\nAssociate's degree, technical diploma, or equivalent experience in Electronics, Biomedical Engineering, Mechanical\nEngineering, or a related technical field.\nExperience in medical device repair, maintenance, technical service, or a related field preferred.\nKnowledge of electronic and mechanical troubleshooting techniques.\nFamiliarity with quality systems and regulatory requirements applicable to medical devices is preferred.\nStrong analytical, problem-solving, and organizational skills.\nEffective written and verbal communication skills.\nProficiency in Microsoft Office applications and service management systems.\nKey Competencies\nTechnical troubleshooting and repair\nQuality and compliance awareness\nDocumentation accuracy\nCustomer focus\nProcess improvement mindset\nTime management and organizational skills\nCross-functional collaboration and teamwork\nUnsolicited Agency Submission\nIntegra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate’s name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.","description_format":"text","description_chars":4507,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Regenerative Medicine","Wound Care"],"lifecycle":[{"event":"open","at":"2026-09-30T03:11:32Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.548,"p_room":0.9,"age_days":22,"expected_fill_days":50,"reasons":["conf:4","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/integra-lifesciences-technical-service-representative-2","json_url":"https://alion.io/job/integra-lifesciences-technical-service-representative-2.json","meta":{"generated_at":"2026-10-22T07:46:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3581,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":35496},"rest":"https://alion.io/mcp/rest/get_company?id=35496"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintegra-lifesciences-technical-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintegra-lifesciences-technical-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintegra-lifesciences-technical-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/integra-lifesciences-technical-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintegra-lifesciences-technical-service-representative-2"}]}