{"id":2511481,"url":"https://alion.io/job/integral-technical-service-manager","title":"Technical Service Manager","company":{"id":4417552,"name":"Integral","domain":"integral.co.uk","url":"https://alion.io/company/integral-16","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":159000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1144},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-23T08:01:09Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-15T07:27:55Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"The Technical Services Manager (TSM) is responsible for managing the high standard of operational services in Mechanical, Electrical and public health (MEP) systems required across the WPM portfolio, ensuring consistent, seamless and efficient standards are met, to ensure the Occupiers and their visitors can focus on their core business.\nResponsibilities:\nManage the delivery of planned and reactive Hard FM services across all properties having total responsibility for operational performance (Direct labor and specialist Sub-Contractors), Health & Safety, Human Resource Management, meeting all quality & compliance standards and service level agreements to achieve targeted profitability.\nReview all existing site-specific policies and operational procedures (EOP, SOP) to ensure they fit with the value framework and make all necessary changes to ensure our operational delivery model is consistent with ISO 9001 standards and the requirements of our client(s).\nDevelop and implement operational best practices and working initiatives.\nEnsure building regulations, statutory obligations, legislative compliance, and best working practice are delivered.\nEffectively contribute to the completion of individual buildings Activity Calendar and significant building events. E.g. Annual black building tests, M&E audits, actions, and document review\nProven track record of technical problem solving.\nFoster and develop a unique One Team relationship between the management team, service partners and all other stakeholders to create a seamless and unified customer experience.\nManage and monitor operational performance, providing formal monthly performance monitoring reports\nEffectively manage the allocated service partners and their contract performance, including managing key relationships, monitoring contract administration, and driving operational improvements; ensuring work output is in line with contractual obligations.\nAct as Responsible Person Legionella (Water)\nDevelop a Contract Risk Register to manage and monitor operational and commercial risks as they become known.\nOOH availability for Critical call out to support and guide if required\nProduction of high-quality technical reports to support position statements in response to significant reactive breakdowns and/or client requests or when seeking additional expenditure approvals.\nPractice effective risk management, establishing controls, procedures, health and safety systems, audits etc. which ensure that services are compliant with legislation and that contingency plans are in place.\nMeet monthly with core service partners and ensure Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and reports are completed promptly and accurately.\nEnsure all contracts are maintained within the agreed budget and seek alternative ways to improve customer service and reduce expenditure.\nEnsuring positive constructive relationships is developed based on a long-term partnership approach with the clients\nLead in energy management for the portfolio at individual building level. Ensuring that buildings are being operated at optimum performance and energy is being closely managed and reported on.\nTo enhance the capability of existing buildings technology, contributing where required to the development of new SMART building technology platforms, and data analysis. Ensure the Client's assets operate at their optimum performance and that energy is closely managed and reported in accordance with building accreditations such as Nabers.\nEnsure that any one-off and non-contractual operational tasks are fulfilled to a high specification and within a dedicated timeframe, to include out-of-hour services for occupier events and special projects.\nHSE and Compliance:\nRole modelling HSE behaviors & best practice.\nLeading HSE culture throughout the team.\nUndertaking Site Safety Inspections and Audits in accordance with company standards.\nAccountability for team adherence to HSE legislation, process & policies (both Statutory & Company) for team, including accident investigation, reporting, risk assessments, audits\nCommercial:\nManage the P&L performance of the contract in a cost-effective manner, ensuring value for money is achieved across the board and profit targets are achieved, highlighting commercial areas of concern to the Account Director and Divisional Finance Director.\nReport on P&L performance on a monthly and YTD basis, taking full accountability to deliver to budget, minimize aged debt and actively recovering WIP in line with agreed timescales.\nFully understanding commercial contract & scope of service delivery within contract cost model.\nEnsure all invoices are submitted within the required timeframes (both internal and client) & extensions applied whenever necessary.\nAdhere to appropriate authority levels for all commercial activity.\nWorking within agreed protocols for Small/Extra Works providing quotes for the consideration of the client to maximize the available opportunities for additional profitable revenue.\nEnsure Purchase Orders are issued to the contracted supply chain in a timely manner so that schedule and reactive services meet all operational demands in accordance with contract service level agreement.\nManage supply chain invoice submissions in accordance with good commercial practice ensuring payments are only made when services have been delivered to the required standards\nBuild cost books and follow the CRB process\nQualifications:\nIndustry relevant qualifications\nComputer literate in CAFM, Word, Excel, Outlook\nPreferably equivalent to a minimum of 10 years’ experience at technical engineering management level.\nNational General Certificate in Occupational Safety and Health - accredited by NEBOSH or IOSH\nProven track record of technical problem solving\nAbility to communicate technical subjects to non-technical customers and team members\nAbility to produce technical reports\nAdept at managing the change process to a diverse group, promoting best practice and strategic advice where appropriate\nAll successful candidates must be able to pass a DBS check at JLL cost","description_format":"text","description_chars":6114,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T08:59:48Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.788,"p_room":0.9,"age_days":21,"expected_fill_days":37,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/integral-technical-service-manager","json_url":"https://alion.io/job/integral-technical-service-manager.json","meta":{"generated_at":"2026-10-15T08:29:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1501,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417552},"rest":"https://alion.io/mcp/rest/get_company?id=4417552"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintegral-technical-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintegral-technical-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintegral-technical-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/integral-technical-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintegral-technical-service-manager"}]}