{"id":2491313,"url":"https://alion.io/job/integrated-os-development-support-team-leader","title":"Development & Support Team Leader","company":{"id":3775687,"name":"Integrated OS","domain":"integratedos.com","url":"https://alion.io/company/integratedos","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":62000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1858},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-10-14T02:41:57Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T19:06:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Unleash Your Talents with Us!\nHi there, our future Development & Support Team Leader! Happy to see YOU here.\nHere at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.\nFrom humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.\nSince then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!\nWhat you'll do:\nThe Team Leader (IOS) - Development & Support role leads and manages ChandlerCX's IOS based Development & Support function.\nThe role acts as the primary IOS based stakeholder escalation point and operational lead, owning day-to-day support operations, help desk performance, service governance, reporting and team coordination.\nThe role works closely with the Head of Delivery & Development and Delivery Manager (Delivery & Development Team) and Chief Product Officer and Associate Product Manager (Product Team) to align support, development and business priorities and ensure IOS resources are focused on the highest-value operational and client outcomes.\nKey responsibilities for this role include:\nIOS Operations & Team Leadership\nLead and manage the IOS Development & Support team.\nAct as the primary escalation point for operational, technical and service-related issues.\nAllocate work across support, maintenance, project and development activities.\nMonitor team workload, performance and capacity.\nSupport coaching, development and knowledge sharing across the team.\nHelp Desk & Support Management\nOwn the day-to-day operation of Chandler's Help Desk and support services.\nManage support queues, priorities, escalations and workload distribution.\nEnsure incidents, service requests and problems are managed within agreed SLAs.\nLead major incidents from triage through to resolution and stakeholder communication.\nRecord and report on service performance, trends and recurring issues.\nCoordinate permanent fixes for recurring support issues.\nDevelopment Coordination & Delivery\nCoordinate IOS development and enhancement activities.\nSupport the Delivery Manager (D&D) and Associate Product Manager (Product) in managing priorities and workload planning.\nMonitor delivery commitments and escalate risks early.\nCoordinate resources across support and project work to ensure client and business commitments are met.\nPromote effective testing, release and change management practices.\nStakeholder Management & Governance\nRepresent IOS within Chandler CX and attend internal stand-ups, planning sessions and operational meetings.\nWork closely with the CPO, HODD, Product and D&D teams to coordinate priorities and resolve dependencies.\nProvide regular reporting on support performance, team workload, risks and service quality.\nContribute to operational planning and continuous improvement initiatives.\nDocumentation & Knowledge Management\nMaintain support procedures, operational documentation and knowledge articles.\nReduce key-person dependencies through documentation and cross-training.\nEnsure operational processes remain documented and current.\nSuccessful candidates must have:\nEssential\n5+ years' experience in application support, software development, service delivery or technology operations.\nPrevious experience leading, mentoring or coordinating technical teams.\nExperience running a help desk or support function, including queues, SLAs, escalations and reporting.\nStrong understanding of incident, problem and change management processes.\nExperience managing competing priorities across support, operational and project-based work.\nStrong stakeholder management and communication skills.\nExperience developing and maintaining operational procedures and service standards.\nExperience working closely with technical and non-technical stakeholders.\nDesirable\nExperience within a SaaS, managed services, software development or technology services environment.\nExperience with Azure DevOps, Jira, Service Desk or similar support platforms.\nFamiliarity with ITIL service management principles.\nUnderstanding of software development lifecycles and agile delivery practices.\nExperience supporting customer-facing platforms or business-critical systems.\nExperience working within regulated industries.\nWork Arrangements:\nSchedule: 6:00 AM - 3:00 PM (Philippine Time)\nWork Setup: Work Onsite\nLocation: Parkway Corporate Center, Alabang, Muntinlupa City\nWhat's in it for YOU?\nAt Integrated OS, we create career opportunities where you can thrive, grow, and make an impact.\nCompetitive Salary & Benefits: Be rewarded for your expertise and dedication.\nCareer Growth & Development: Work alongside international clients and gain valuable experience.\nWork-Life Balance: Our innovative activities, open communication channels and commitment to incclusivity make everyday exciting and rewarding!\nCollaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.\nYour seat awaits! Be part of our thriving team and CLICK APPLY!","description_format":"text","description_chars":5449,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-14T02:41:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:3","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/integrated-os-development-support-team-leader","json_url":"https://alion.io/job/integrated-os-development-support-team-leader.json","meta":{"generated_at":"2026-10-14T21:54:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29342,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3775687},"rest":"https://alion.io/mcp/rest/get_company?id=3775687"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintegrated-os-development-support-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintegrated-os-development-support-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintegrated-os-development-support-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/integrated-os-development-support-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintegrated-os-development-support-team-leader"}]}