{"id":1830954,"url":"https://alion.io/job/integrated-research-junior-account-manager","title":"Junior Account Manager","company":{"id":49884,"name":"Integrated Research","domain":"ir.com","url":"https://alion.io/company/integrated-research","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ELMO","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-26T00:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-12T09:42:58Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"We’re an ASX-listed (ASX: IRI), Australian-based, technology company embarking on an exciting journey as we pivot our strategy towards product-led growth and innovation. At IR, we provide Observability that powers elite business performance. Trusted by the world’s largest organizations for more than 30 years, our market-leading observability solutions are powered by Prognosis - the only real-time intelligence platform built for multi-vendor infrastructure, UC and CC and payments environments.\nNow, we are looking for dynamic, high performing individuals to help us deliver on the next chapter for IR. You’ll have the opportunity to make an impact at an evolving global company on the cusp of transformation.\nFurther information is available here: https://www.ir.com/\nAbout the Role:\nThe Junior Account Manager owns a book of existing IR clients across the Collaborate and Mid-Market portfolio. The role is accountable for retaining and growing that book: running the full renewal cycle, identifying up-sell and cross-sell opportunities, and building the account management craft while doing it.\nThis is a deliberate entry point into enterprise sales and a structured path into full Account Management. IR is hiring for commercial instinct and client judgement rather than for a sales CV. Product knowledge, market context and sales methodology will be taught.\nApplications are welcomed from candidates currently in corporate, client-facing roles who are ready to move into a commercial career: project or delivery management, customer success, account coordination, inside sales, or product and technical support. This role is an entry point rather than a destination. The progression from here is to Account Manager, carrying named strategic accounts, typically within 18 to 24 months.\nRamp & First Twelve Months:\nDays 1 to 30: Product, market and process grounding. Shadow the assigned buddy on live renewals. Know the book: every account, renewal date and key contact. \nDays 31 to 90: Running smaller renewals end to end. First solo client meetings. Account plans drafted for top accounts. \nDays 91 to 180: Owning the full book. Carrying forecast. First expansion opportunities sourced and progressed. \nMonths 7 to 12: Performing at quota. Negotiating own price increases. Contributing in team deal reviews rather than only receiving coaching. \nResponsibilities:\nManage a named book of accounts across the Collaborate and Mid-Market portfolio, together with a set of lower-value trial and testing accounts. \nOwn an annual quota of approx. USD $3M, weighted toward renewal retention, with a secondary expansion target from up-sell and cross-sell \nManage the full renewal cycle on every account in the book: relationship, forecast, negotiation and close. \nJoint ownership with a senior Account Manager or the VP of Sales on renewals on large complex accounts, and on any account facing active competitive displacement. \nRun the full renewal cycle across the assigned book, from early engagement through to signature \nMeet client contacts on a consistent cadence so that renewals are never a surprise conversation \nIdentify churn risk early and act on it before it escalates into a save \nForecast the book accurately and maintain current, accurate records in Salesforce \nIdentify and pursue up-sell and cross-sell opportunities within the renewal base \nBuild account growth plans with coaching, and progress them independently through ramp \nDevelop sufficient understanding of each client's infrastructure and priorities to identify where IR should sit next \nNegotiate price increases, expansions and contract terms, with senior support on higher-value renewals \nDeliver clear, confident presentations and demonstrations to client stakeholders \nAddress objections and competitive pressure directly rather than deflecting or escalating by default \nBuild the ROI and business case for IR and present it to budget holders \nWork with Sales Engineering, Client Success, Professional Services and Partners to bring the right expertise into each account","description_format":"text","description_chars":4051,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-04T12:10:59Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.678,"p_room":0.55,"age_days":16,"expected_fill_days":16,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/integrated-research-junior-account-manager","json_url":"https://alion.io/job/integrated-research-junior-account-manager.json","meta":{"generated_at":"2026-10-12T15:28:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24296,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49884},"rest":"https://alion.io/mcp/rest/get_company?id=49884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintegrated-research-junior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintegrated-research-junior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintegrated-research-junior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/integrated-research-junior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintegrated-research-junior-account-manager"}]}