{"id":1220733,"url":"https://alion.io/job/integratedos-it-systems-infrastructure-engineer","title":"IT Systems & Infrastructure Engineer","company":{"id":3775687,"name":"Integratedos","domain":"integratedos.com","url":"https://alion.io/company/integratedos","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1686},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-25T11:52:15Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-25T12:17:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Unleash Your Talents with Us!\nHi there, our future IT Systems & Infrastructure Engineer! Happy to see YOU here.\nHere at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.\nFrom humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.\nSince then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!\nWhat you'll do:\nThis role is responsible for resolution of tickets, providing efficient, courteous, and effective technical support to end users, ensuring minimal downtime and maximum productivity. The IT Systems & Infrastructure Engineer will handle incident management, service requests, and basic problem resolution for hardware, software, networking, and business applications.\nKey responsibilities for this role include:\nRespond to and resolve IT support tickets via phone, email, and ticketing system within agreed SLAs\nDiagnose and troubleshoot technical issues including operating systems, software, hardware, and network connectivity\nEscalate complex incidents to second/third-line support teams when necessary\nDeliver high-quality end-user support with excellent communication and customer service skills\nAssist in onboarding and offboarding processes, including account creation, hardware setup, and system access\nProvide training or guidance on software, hardware, and IT best practices where required\nMaintain accurate records of IT assets, licenses, and configurations\nSupport patch management, software updates, and security compliance tasks\nEnsure adherence to IT security policies and procedures\nMaintain clear and up-to-date documentation for processes, procedures, and troubleshooting steps\nIdentify opportunities for process improvement and contribute to IT service delivery enhancements\nMaintaining high-quality communication with users, customer stakeholders, and all relevant internal teams\nUpdate and maintain technical skills, fulfil an SME function in agreed knowledge/technology domains\nSuccessful candidate must have:\n5-7 years' experience in IT service desk or IT support\nStrong knowledge of Windows - server and client operating systems - macOS and Microsoft 365\nProficient in management of Active Directory / Entra, group policy, and endpoint security tools\n Experience administering Azure tenancies - VM workloads, storage accounts and Azure networking\nBasic understanding of networking technologies (TCP/IP, DNS, DHCP, VPN, VLANs, firewalls).\nExcellent communication skills with the ability to explain technical issues to non-technical users\nStrong problem-solving skills with the ability to troubleshoot common technical issues\nAbility to prioritise tasks and manage multiple incidents simultaneously\nExcellent technical and business writing skills\nDesirable Skills:\nEmployment history within a Managed Services Provider\nITIL Foundation certification or equivalent\nunderstanding of IT service management.\nExperience with service desk ticketing tools (e.g.: ConnectWise, ServiceNow, Jira)\nExposure to IT security practices and endpoint protection tools\nDegree qualified within an appropriate discipline\nWork Arrangements:\nSchedule: 24/7 shifting schedule - Australian Time (AUST)\nWork Setup: Hybrid - Be part of a collaborative and energetic team in a professional office environment. \nLocation: Parkway Corporate Center, Alabang, Muntinlupa City\nWhat's in it for YOU?\nAt Integrated OS, we create career opportunities where you can thrive, grow, and make an impact.\nCompetitive Salary & Benefits: Be rewarded for your expertise and dedication.\nCareer Growth & Development: Work alongside international clients and gain valuable experience.\nWork-Life Balance: Our innovative activities, open communication channels, and commitment to inclusivity make everyday exciting and rewarding!\nCollaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.\nYour seat awaits! Be part of our thriving team and CLICK APPLY!","description_format":"text","description_chars":4454,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T11:52:15Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:13","win:early"],"computed_at":"2026-09-26T01:19:06Z"},"pay":null,"html_url":"https://alion.io/job/integratedos-it-systems-infrastructure-engineer","json_url":"https://alion.io/job/integratedos-it-systems-infrastructure-engineer.json","meta":{"generated_at":"2026-09-26T01:19:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1269,"day_limit":5000,"remaining_today":3731,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}