{"id":1220742,"url":"https://alion.io/job/integratedos-technical-support-audio-and-security-systems","title":"Technical Support (Audio and Security Systems)","company":{"id":3775687,"name":"Integrated OS","domain":"integratedos.com","url":"https://alion.io/company/integratedos","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"Intercom","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T11:52:15Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-28T22:57:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Unleash Your Talents with Us!\nHi there, our future Technical Support! Happy to see YOU here.\nHere at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business, from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.\nFrom humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.\nSince then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!\nWhat you'll do:\nThis role will provide accurate, practical and customer-focused technical support by phone, email, approved remote-access tools and other agreed channels. Maintain a personalised service while documenting enough detail to support continuity, measurement and effective escalation.\nKey responsibilities for this role includes:\nCustomer support and triage\nRespond promptly to installation, setup, compatibility and troubleshooting enquiries.\nConfirm the product model, serial number, firmware/software version, system topology, symptoms, business impact, recent changes and troubleshooting already completed.\nGuide customers through safe, logical first-line checks using manuals, knowledge articles, approved configuration tools and remote access, including TeamViewer where authorised.\nKeep concise support records covering the issue, actions taken, test results, resolution, customer commitment and escalation status.\nProvide agreed national business-hours coverage for Sydney and Perth operations and identify urgent, widespread or safety-critical issues without delay.\n\nSecurity systems support\nProvide Level 1 support across supported CCTV, intercom and alarm products, including Dahua, UNV\nPerform initial checks for power, cabling, network connectivity, device discovery, IP settings, client or app access, basic recording and playback, firmware compatibility and common configuration faults.\nEscalate advanced integration, cybersecurity, system-design, commissioning, suspected hardware failure and unresolved product defects with a complete technical handover.\n\nProfessional audio Level 1 support\nSupport the current Audio portfolio, including 100 V, mixer and power amplifiers; installed, ceiling, outdoor, portable, line-array and subwoofer systems; active and passive speakers; mixers; music source players; microphones and wireless systems; DSP and signal processors; PA, paging and zone-control products.\nDiagnose common symptoms such as no power, no audio, low output, distortion, noise or hum, feedback, wireless dropouts, pairing or frequency issues, intermittent channels, uneven zones and basic network-discovery faults.\nCheck signal flow, gain structure, input and output levels, mic/line selection, phantom power, balanced and unbalanced connections, speaker impedance or 100 V tap loading, amplifier and speaker compatibility, cable type and connector termination.\nAssist with approved firmware updates, factory resets, preset loading, basic routing and configuration backup or restore procedures, following manufacturer documentation.\n\nEscalation, quality and continuous improvement\nEscalate unresolved cases with a structured handover that includes the customer impact, product details, topology, configuration, logs, photos, measurements, test results and a clear statement of the assistance required.\nIdentify repeat faults and potential product-quality trends, and raise them through the agreed supplier, warranty or product-management process.\nCreate and maintain troubleshooting guides, known-issue notes and customer-facing instructions based on verified resolutions.\nTrack service measures such as response time, first-contact resolution, reopen rate, escalation quality and customer satisfaction.\nPerform other reasonable duties that support the technical team and the timely delivery of customer outcomes.\n\nSuccessful candidates must have:\nEssential\nDemonstrated experience in technical support, installation or service within professional audio, AV, security electronics, IT networking or a closely related field.\nA disciplined troubleshooting approach: reproduce the issue, isolate variables, test from source to destination, use a known-good substitute where appropriate and verify the final outcome.\nWorking knowledge of TCP/IP, DHCP, static addressing, PoE, switches and basic VLAN awareness, plus confidence using Windows, web interfaces, mobile apps and remote-support tools.\nAbility to interpret datasheets, block diagrams, wiring diagrams, quick-start guides and technical manuals.\nClear written and spoken communication, patience with customers of different technical abilities and the judgement to avoid unsafe or unverified advice.\nStrong ownership, time management and follow-through, with accurate notes and reliable customer updates.\n\nRequired audio fundamentals for Level 1 support\nEnd-to-end audio signal flow and gain staging from source and microphone through processing, amplification and loudspeaker output.\nMic, line and speaker level; balanced versus unbalanced audio; phantom power; polarity; shielding; grounding; and common causes of hum, noise, clipping and feedback.\nLow-impedance and 70/100 V distributed audio basics, including speaker taps, total load, amplifier headroom and active versus passive loudspeakers.\nWired and wireless microphone setup, receiver and transmitter pairing, frequency coordination basics, batteries, antenna placement and interference triage.\nBasic mixer, DSP, source-player, network-audio and zone-routing concepts, including safe reset, update and configuration-backup practices.\nCorrect selection and basic testing of XLR, TRS/TS jack, RCA, speakON-type, Ethernet, fibre, HDMI/USB and other portfolio connectors and leads.\n\nWork Arrangements:\nSchedule: 6:00 AM - 3:00 PM PHT\nWork Setup: Hybrid Setup\nOffice Location: Parkway Corporate Center, Alabang, Muntinlupa City\nWhat's in it for YOU?\nAt Integrated OS, we create career opportunities where you can thrive, grow, and make an impact.\nCompetitive Salary & Benefits: Be rewarded for your expertise and dedication.\nCareer Growth & Development: Work alongside international clients and gain valuable experience.\nWork-Life Balance: Our innovative activities, open communication channels, and commitment to inclusivity make every day exciting and rewarding!\nCollaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.\nYour seat awaits! Be part of our thriving team and CLICK APPLY!","description_format":"text","description_chars":6830,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T11:52:15Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:6","velocity","win:early"],"computed_at":"2026-09-29T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/integratedos-technical-support-audio-and-security-systems","json_url":"https://alion.io/job/integratedos-technical-support-audio-and-security-systems.json","meta":{"generated_at":"2026-09-30T03:14:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2390,"day_limit":5000,"remaining_today":2610,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}