{"id":720400,"url":"https://alion.io/job/integratedtech-it-support-engineer","title":"Senior IT Support Engineer - Managed IT Services","company":{"id":682958,"name":"Integrated Technologies","domain":"integratedtech.net","url":"https://alion.io/company/integratedtech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["High Point, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":130000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":415},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"QuickBooks","optional":false},{"name":"VLAN","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-17T17:39:47Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Full-time, in-office in High Point, North Carolina. Monday through Friday, 8:00 a.m. to 5:00 p.m., with an hour for lunch.\nNo nights. No weekends. No after-hours on-call rotation. The only rotation is daytime coverage on major holidays, with a spiff for the day, and new engineers join it once they're up to speed.\nThe Short Version\nThis is an MSP, and the job covers the full range.\nSome weeks you're taking over an environment nobody documented and figuring out what's actually running before you touch it. Some weeks you're replacing a domain controller that's been up since 2014, moving a client into Microsoft 365, or rebuilding a flat network with switches and VLANs. In between, you're the last stop for escalations our Level 2 techs can't close, and you're on the phone with an owner explaining why the thing they want costs what it costs.\nWe need someone who can do all of it, decide what matters first, and work unsupervised across a client base where every environment does things a little differently.\nIf that's work you've owned rather than assisted on, keep reading.\nThe Role\nYou are the top of our technical escalation path. When our Level 2 techs hit the wall, the ticket comes to you and it stops there.\nYou also own the complex infrastructure work across our client base: server migrations, network design, firewall and VLAN configuration, Microsoft 365 tenant work, backup and disaster recovery. That work is yours to execute, not to plan for someone else.\nThis is not a lead role. You have no direct reports. You don't scope or assign work to other technicians, and you aren't reviewing anyone else's tickets. You're the senior technical resource, and that's the whole job.\nRoughly half your time is project and infrastructure work planned in advance. The rest is escalations and client-facing technical work.\nWhat You'll Do\nServe as the final internal escalation point for our help desk and Level 2 technicians, and make the call on when an issue needs a vendor\nTake over inherited environments: document what's there, find what's broken or unsupported, and build a modernization plan the client can afford and survive\nPlan and execute infrastructure projects in phases: domain controller replacements, server migrations, network rebuilds, email migrations to Microsoft 365, and hardware refreshes, each with a cutover plan and a rollback path\nBuild complete environments when the situation calls for it: Active Directory, DNS, DHCP, Group Policy, file and print services, firewall, VLANs, wireless, Microsoft 365 tenant, licensing, backup, and endpoint security, from bare hardware to a working site\nArchitect and troubleshoot networking: site-to-site VPN, VLAN segmentation, routing, firewall policy, and wireless design and coverage\nAdminister Microsoft 365 and Entra ID at depth: Conditional Access, identity, mail flow, DNS and email authentication (SPF, DKIM, DMARC), and security and compliance configuration\nMaintain the managed security and backup stack across the client base, including response when a client environment is compromised\nSupport line-of-business applications, including QuickBooks and client-specific vertical software\nServe as the senior technical voice in client conversations, including with owners and executives who don't speak IT\nDocument in ITGlue so the next engineer isn't starting from zero\nHow This Role Is Supported\nYou'll work alongside an in-house help desk, two Level 2 technicians, and a second full-time engineer who is also an owner. Another owner has about a decade of IT experience and is available when you want a second opinion on something.\nScheduling is handled by a dedicated dispatcher, so your day is planned and you stay on the work. Client onboardings are handled by another technician. Low-voltage and infrastructure work, including structured cabling, cameras, access control, and A/V, is handled by a separate team.\nAll client sites are in North Carolina. Nearly all are within 45 miles of our High Point office, and most are considerably closer. We provide a company vehicle for on-site work.\nWhy This Job and Not the Remote One\nWe know what we're competing with. Here's the honest pitch.\nNo nights, no weekends, no after-hours on-call rotation. The only rotation is daytime coverage on major holidays, with a spiff for the day.\nProjects, not a ticket queue. Inherited environments to untangle and rebuild, across a varied client base rather than the same problem on repeat.\nNo ticket quota. We don't count tickets closed. We do expect you to move your queue.\nA company vehicle for on-site work. Your personal car stays out of it.\nNo management track attached. You're the senior technical resource. You won't be pulled into supervising people to advance.\nDirect owner access. We're small and locally owned. Your technical recommendations go to a decision maker the same day, not into a committee.\nWe pay for certifications and the time to study for them.\nClient sites are close. Nearly everything is inside a 45-mile radius.\nAbout Integrated Technologies\nIntegrated Technologies, Inc. is a locally owned Managed Service Provider headquartered in High Point, North Carolina. We support roughly 70 managed clients across the Piedmont Triad and North Carolina, along with a broader base of project clients. Our client relationships go back more than 30 years, and the practice is built on proactive support and doing the work properly the first time.\nOur help desk and technical support teams are centrally located at our High Point headquarters. Nothing is outsourced and nothing is offshored. When a ticket escalates, it escalates to someone sitting down the hall.\nWe're active members of the High Point Chamber of Commerce and the Guilford Merchants Association, and we participate in and sponsor local business and community events throughout the year.\nRequirements\nExperience\n5+ years of IT experience, with at least 3 in an MSP or multi-client environment. 8+ years preferred.\nDemonstrated experience owning migrations and modernization projects independently rather than assisting on them. You should be able to walk us through one you were responsible for, including what went wrong.\nDeep Windows Server: Active Directory design, DNS, DHCP, Group Policy, file services, and Hyper-V or VMware\nIn depth networking: firewalls (Fortinet, SonicWall, Meraki, or equivalent), VLANs, routing, site-to-site VPN, and wireless design\nMicrosoft 365 and Entra ID administration beyond user management\nComfortable in a PSA/RMM-driven service model. We run the ConnectWise suite (Manage, Automate, Control) with ITGlue for documentation.\nWorking experience with managed EDR, application allowlisting, DNS filtering, and BCDR platforms\nPowerShell for M365 administration & troubleshooting\nExperience supporting line-of-business applications, including QuickBooks and client-specific vertical software\nIntune experience is a plus but not required\nValid driver's license and an acceptable driving record\nCertifications are a plus, not a requirement, and we pay for the ones you want to go get. CCNA/CCNP, Microsoft, Fortinet, and security certifications are all supported.\nThe Traits That Matter Here\nYou can explain a technical problem to a business owner without condescending to them or dumbing it down into something untrue\nYou document as you go, because you've been on the receiving end of someone who didn't\nYou update the client before they have to ask\nYou're comfortable moving between a server migration and a QuickBooks issue in the same day\nYou're curious about tools and stacks you haven't used yet\nBenefits\nPay Rate: $85,000 - $100,000 (depending on experience and expertise) \nHealth, dental, vision, and life insurance \nPaid time off + paid holidays \n401(k) with company match \nCompany vehicle for onsite work \nOngoing training and certification support","description_format":"text","description_chars":7835,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-11T06:59:23Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.526,"p_room":0.45,"age_days":47,"expected_fill_days":26,"reasons":["conf:5","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/integratedtech-it-support-engineer","json_url":"https://alion.io/job/integratedtech-it-support-engineer.json","meta":{"generated_at":"2026-10-17T22:20:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":154,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":682958},"rest":"https://alion.io/mcp/rest/get_company?id=682958"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintegratedtech-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintegratedtech-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintegratedtech-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/integratedtech-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintegratedtech-it-support-engineer"}]}