{"id":3635331,"url":"https://alion.io/job/integrichain-incorporated-associate-manager-trade-operations","title":"Associate Manager, Trade Operations","company":{"id":691777,"name":"IntegriChain Incorporated","domain":"integrichain.com","url":"https://alion.io/company/integrichain","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T20:53:11Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T20:09:52Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes - freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.\nWe are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Raleigh, NC (USA); Pune, India; and Medellín, Colombia. For more information, visitwww.integrichain.com, or follow us on Twitter @IntegriChain andLinkedIn.\n Mission\nThe Associate Manager will be responsible for leading the chargeback processing team in USA/India, performing analysis, customer expectation management, and supporting our internal/external customers. The Associate Manager will be a part of the Managed Services team working with the internal team, managers, and internal resources, and will serve as the main driver of the communication between the client and IntegriChain. This person will also resolve clients' issues and communicate information accurately to the teams, engage with clients, and will be assigned to multiple clients simultaneously, which could be in various regions of the country.\nResponsibilities\nManage the Process of chargebacks, validation, and reconciliation of chargebacks as it pertains to pricing, membership eligibility, effective dates, GPO, enrollment forms, onboarding of new customers\nPHS/340B entities, COT for all Wholesale/Distributor customers.\nReviewing and evaluating all chargeback errors, as well as determining appropriate action for resolution. Identifying significant issues to review with management and escalating issues and outstanding disputes to management if needed.\nAddressing chargeback errors by in-depth data analysis and then collaborating with multiple internal departments to obtain information and feedback necessary for resolution. Working directly with customers to obtain information necessary for error resolution.\nCommunicating with Finance Shared Service regarding open deductions and status.\nMaintaining an effective customer focus; communicating with and providing supporting documentation for error resolution, efficiencies to reduce future errors, and collection of disputed balances.\nReporting on chargeback statuses as needed, as well as internal reconciliation reporting and documentation of actions.\nPreparing Admin fee, and rebate packages\nPreparing for and participating in internal account meetings, internal status calls, and external customer meetings.\nSuccessfully led a team of indirect/direct reports while juggling multiple priorities.\n Requirements\n8+ years of experience in financial analysis, and/or customer payments\nDemonstrated ability to collaborate and communicate at all levels to get critical work done\nThorough knowledge of Chargebacks, contract pricing, Rebate/Fees, membership management, LOP/LOC, and direct contracts\nProficient with Microsoft Windows and Microsoft Applications including Excel\nExcellent verbal and written communication skills\nStrong analytical, problem-solving, organizational, and administrative skills\nAbility to work independently, as well as as a team member in a dynamic, fast-paced, and deadline-oriented environment\nWillingness to work with all levels of the organization\nExcellent problem-solving and troubleshooting skills to perform root cause analysis\ncompeting priorities. Must show ownership of projects and take initiative to resolve issues\nA self-starter mentality, passionate about ensuring a positive customer experience\n What does IntegriChain have to offer?\nMission driven: Work with the purpose of helping to improve patients' lives! \nExcellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off, 401(k) Plan with a Company Match to prepare for your future, Parental Leave, Student Loan Reimbursement and much more!\nRobust Learning & Development opportunities including over 700+ development courses free to all employees.\nIntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.\n Our policy on visa sponsorship for US based positions:Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.","description_format":"text","description_chars":5437,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Health Data & Interoperability","Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-11-02T20:59:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 9 · green card filings: 1","filings_12m":9,"filings_prev_12m":11,"green_card_filings_12m":1,"median_offered_wage_usd":137000,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":42,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/integrichain-incorporated-associate-manager-trade-operations","json_url":"https://alion.io/job/integrichain-incorporated-associate-manager-trade-operations.json","meta":{"generated_at":"2026-11-09T21:39:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10267,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691777},"rest":"https://alion.io/mcp/rest/get_company?id=691777"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintegrichain-incorporated-associate-manager-trade-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintegrichain-incorporated-associate-manager-trade-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintegrichain-incorporated-associate-manager-trade-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/integrichain-incorporated-associate-manager-trade-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintegrichain-incorporated-associate-manager-trade-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3635331}},{"tool":"search_jobs","arguments":{"company":"integrichain.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3635331},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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