{"id":2621683,"url":"https://alion.io/job/intel-assist-client-success-specialist-us-based-client","title":"Client Success Specialist (US Based Client)","company":{"id":4417644,"name":"Intel Assist","domain":"intelassist.com","url":"https://alion.io/company/intelassist","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":null,"max":80000,"currency":"PHP","period":"month","gross":null,"usd_annual":15264},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PHP","optional":false},{"name":"Google Workspace","optional":true},{"name":"HubSpot","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-06T05:10:28Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-28T11:46:46Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Employment Type: Full-Time Employment\nWork Setup: Onsite onboarding for a two to four weeks, followed by a transition to a remote setup.\nWork Schedule: Night Shift (Following U.S. Eastern Time Zone)\nLocation: Eastwood, Libis, Quezon City\nSalary Package: Up to 80,000 PHP/Monthly\n\nPosition Overview:\nCustomer Client Success is responsible for delivering proactive, high-quality support to the client. This role handles non-technical inbound requests, drives customer satisfaction survey participation, supports Account Managers, and ensures operational excellence for accounts not assigned to dedicated AMs.\nKey Responsibilty:\nInbound Client Requests: Manage requests forwarded from the dispatcher team that are not service-oriented, including billing and invoice issues, general problem resolution, and simple quote requests. Provide first-touch resolution or route to the appropriate team with clear documentation.\nNPS & CSAT Survey Follow-Up: Proactively reach out to clients post-project or service interaction to encourage survey completion and improve response rates. Log feedback and escalate detractor responses as needed. SLA Target:\nData Hygiene & SBR Prep: Maintain accurate CRM records for accounts, contacts, and opportunities. Support Account Managers with SBR preparation, including compiling data, building decks, and scheduling meetings. SLA Target:\nBasic Orders & Quote Requests: Process basic orders and quote requests for small customers and Account Managers (e.g., workstations, peripherals). Ensure accuracy and timely follow-through on quotes, orders, and related communications. SLA Target:\nMicrosoft Renewals & Pricing Communications: Manage renewal notifications and communicate pricing changes to clients, leveraging TDSYNNEX as the distributor. Track renewal timelines and escalate issues to Account Managers or Service Operations as needed.\nSmall Customer Request Management: Serve as the primary point of contact for clients with","description_format":"text","description_chars":1958,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T13:36:57Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.781,"p_room":0.9,"age_days":22,"expected_fill_days":38,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":15264,"is_top_pay":false},"html_url":"https://alion.io/job/intel-assist-client-success-specialist-us-based-client","json_url":"https://alion.io/job/intel-assist-client-success-specialist-us-based-client.json","meta":{"generated_at":"2026-10-28T12:37:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16721,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417644},"rest":"https://alion.io/mcp/rest/get_company?id=4417644"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintel-assist-client-success-specialist-us-based-client"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintel-assist-client-success-specialist-us-based-client"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintel-assist-client-success-specialist-us-based-client"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intel-assist-client-success-specialist-us-based-client\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintel-assist-client-success-specialist-us-based-client"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2621683}},{"tool":"search_jobs","arguments":{"company":"intelassist.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2621683},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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