{"id":2621693,"url":"https://alion.io/job/intel-assist-it-helpdesk-level-1-us-based-client","title":"IT Helpdesk Level 1 (US Based Client)","company":{"id":4417644,"name":"Intel Assist","domain":"intelassist.com","url":"https://alion.io/company/intelassist","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-09-30T21:03:53Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-16T00:27:31Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Work Schedule: Eastern Timezone\nWork Set-Up: 100% Onsite\nPosition Overview:\nWe are looking for a Level 3 IT Help Desk to provide advanced technical support and guidance to our customers and internal staff. You will be responsible for resolving complex issues related to Microsoft Azure, Virtual Desktop, Intune, 365, and other cloud-based services and applications. You will also perform system administration, configuration, and maintenance tasks for our IT infrastructure and network.\nJob Description:\n To be successful in this role, you must have Azure certificates and extensive knowledge of the Microsoft environment. You must also have deep analytical skills and the ability to troubleshoot and solve problems effectively. The ideal candidate should be customer-oriented, proactive, and collaborative.\nDuties and Responsibilities:\nProvide Level 3 support and troubleshoot complex issues with Microsoft 365, Azure, Intune, Meraki firewalls, Azure VPN, and other services.\nManage incoming tickets escalated from Level 1 or Level 2 support teams and drive to resolution.\nCreate and update knowledge base documentation, how-to guides, FAQs, and process documentation.\nAssist with onboarding and configurations of Microsoft 365, Azure, MDM, networking, security, and other solutions.\nProactively identify opportunities to improve managed services through customer engagements.\nEscalate to engineering when necessary and manage communication across stakeholders\nJob Requirements:\nBachelor’s degree in Computer Science, Information Technology, or related field.\nAzure certificates such as AZ-900, AZ-104, AZ-303, AZ-304, or equivalent (preferred but not all required).\nTicketing system experience (ConnectWise Manage strongly preferred).\n5+ years experience in a help desk or system administration role.\nExtensive knowledge and experience in Microsoft Azure, Virtual Desktop, Intune, 365, and other cloud-based services and applications.\nDeep analytical skills and the ability to troubleshoot and solve problems effectively.\nSuperior critical thinking and complex technical troubleshooting skills.\nExcellent communication skills both written and verbal.\nCustomer-oriented, proactive, and collaborative attitude.\nAbility to work independently or as part of a team.\nStrong written and verbal communication skills with customer service focused aptitude.\nDetail-oriented individuals who are team players highly self-motivated.\nSharing our core belief system of Teamwork, Service, and Growth is table stakes for joining the team.\nAdaptable to change and willingness to learn different processes-it's what the Growth core value is all Met!\nCandidates should have well-developed Microsoft Office skills, including Word, Outlook, PowerPoint, and Excel\nUS Client experience is a plus.\nWHY INTELASSIST?\n We grow together. We value your effort. We aim to empower you.","description_format":"text","description_chars":2855,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T13:36:57Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.735,"p_room":0.9,"age_days":15,"expected_fill_days":23,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-16T01:15:28Z"},"pay":null,"html_url":"https://alion.io/job/intel-assist-it-helpdesk-level-1-us-based-client","json_url":"https://alion.io/job/intel-assist-it-helpdesk-level-1-us-based-client.json","meta":{"generated_at":"2026-10-16T01:15:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1975,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417644},"rest":"https://alion.io/mcp/rest/get_company?id=4417644"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintel-assist-it-helpdesk-level-1-us-based-client"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintel-assist-it-helpdesk-level-1-us-based-client"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintel-assist-it-helpdesk-level-1-us-based-client"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intel-assist-it-helpdesk-level-1-us-based-client\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintel-assist-it-helpdesk-level-1-us-based-client"}]}