{"id":2621691,"url":"https://alion.io/job/intel-assist-operations-compliance-specialist-us-based-client","title":"Operations & Compliance Specialist (US Based Client)","company":{"id":4417644,"name":"Intel Assist","domain":"intelassist.com","url":"https://alion.io/company/intelassist","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1656},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:43:13Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-29T04:21:17Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Employment Type: Full-Time Employment\nWork Setup: Onsite onboarding for a two to four weeks, followed by a transition to a remote setup.\nWork Schedule: Night Shift (Following U.S. Eastern Time Zone)\nLocation: Eastwood, Libis, Quezon City\nSalary Package: Max of 60,000 package\n\nAbout the Client:\nIt’s a SaaS (software-as-a-service) provider that helps self-storage operators automate the entire delinquency and lien process - from early missed payments through auction completion.\nJob Summary:\nWe are seeking a detail-oriented, operations-focused Account Manager to own the operational accuracy, compliance execution, and workflow integrity of assigned client accounts within our SaaS platform. This role is responsible for ensuring customer data accuracy, auction compliance readiness, and timely progression of critical milestones. Success in this position is measured by precision, risk prevention, and operational consistency-not sales performance.\nThis role is ideal for individuals with strong analytical skills, audit or compliance experience, and comfort working with dashboards, structured processes, and ticketing systems in a fast-paced environment\nKey Responsibilities:\nOperational Account Ownership: Maintain end-to-end accuracy of assigned accounts, ensuring timelines, statuses, and required documentation remain complete and up to date. \nAuction Compliance Reviews: Perform daily and weekly data validation and compliance checks across notices, delinquency status, timelines, and auction readiness. \nData Integrity & Quality Assurance: Identify discrepancies, missing information, and process gaps; coordinate corrective actions and document findings. \nPlatform & Dashboard Monitoring: Monitor SaaS dashboards and automated workflows to detect system errors, anomalies, or workflow failures. \nIssue Investigation & Root Cause Analysis: Investigate operational or customer-reported issues, determine root causes, and document preventative actions. \nZendesk & Support Operations: Manage inbound tickets with timely, accurate responses while maintaining complete documentation and audit trails. \nProcess Improvement & SOP Support: Contribute to refining internal processes, automation efforts, and compliance workflows to improve efficiency and reduce manual risk. \nOperational Support & Special Projects: Support the development, documentation, and refinement of operational processes and compliance workflows. You will participate in special projects related to automation, platform upgrades, regulatory changes, or customer experience initiatives, ensuring that both internal operations and customer activities meet defined standards of excellence. \nOperational Account Ownership: Maintain end-to-end accuracy of assigned accounts, ensuring timelines, statuses, and required documentation remain complete and up to date. \nAuction Compliance Reviews: Perform daily and weekly data validation and compliance checks across notices, delinquency status, timelines, and auction readiness. \nData Integrity & Quality Assurance: Identify discrepancies, missing information, and process gaps; coordinate corrective actions and document findings. \nPlatform & Dashboard Monitoring: Monitor SaaS dashboards and automated workflows to detect system errors, anomalies, or workflow failures. \nIssue Investigation & Root Cause Analysis: Investigate operational or customer-reported issues, determine root causes, and document preventative actions. \nZendesk & Support Operations: Manage inbound tickets with timely, accurate responses while maintaining complete documentation and audit trails. \nProcess Improvement & SOP Support: Contribute to refining internal processes, automation efforts, and compliance workflows to improve efficiency and reduce manual risk \nOperational Support & Special Projects: Support the development, documentation, and refinement of operational processes and compliance workflows. You will participate in special projects related to automation, platform upgrades, regulatory changes, or customer experience initiatives, ensuring that both internal operations and customer activities meet defined standards of excellence.\nRequirements:\n3+ years experience in operations, compliance, audit, QA, or data-driven account management roles \nDemonstrated experience performing data validation, audits, or quality checks \nStrong analytical mindset with high attention to detail and pattern recognition \nAbility to manage multiple workflows and deadlines with structured prioritization \nProfessional written and verbal communication skills focused on clarity and accuracy \nProficiency in Zendesk or similar ticketing/workflow systems\nStrong working knowledge of Microsoft Excel or Google Sheets \nExperience using dashboards, reporting tools, or operational metrics \nFamiliarity with regulated or compliance-driven industries preferred \nExperience in self-storage, auctions, fintech, legal process operations, or real estate is a plus \nComfortable working in startup or high-growth environments \nReliable internet connection and dedicated remote workspace\nWHY INTELASSIST?\nWe grow together. We value your effort. We aim to empower you.","description_format":"text","description_chars":5150,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T13:36:57Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.781,"p_room":0.9,"age_days":26,"expected_fill_days":38,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/intel-assist-operations-compliance-specialist-us-based-client","json_url":"https://alion.io/job/intel-assist-operations-compliance-specialist-us-based-client.json","meta":{"generated_at":"2026-10-29T04:46:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7429,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417644},"rest":"https://alion.io/mcp/rest/get_company?id=4417644"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintel-assist-operations-compliance-specialist-us-based-client"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintel-assist-operations-compliance-specialist-us-based-client"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintel-assist-operations-compliance-specialist-us-based-client"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intel-assist-operations-compliance-specialist-us-based-client\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintel-assist-operations-compliance-specialist-us-based-client"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2621691}},{"tool":"search_jobs","arguments":{"company":"intelassist.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2621691},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}