{"id":3774060,"url":"https://alion.io/job/intel-student-intern-collaboration-services-system-programmer","title":"Student Intern, Collaboration Services System Programmer","company":{"id":35,"name":"Intel","domain":"intel.com","url":"https://alion.io/company/intel","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":103,"ghost_share":0.029,"stale_share":0.553,"repost_share":0.058,"time_to_fill_p50_days":30,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belén, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Smartsheet","optional":false},{"name":"Windows","optional":false},{"name":"Copilot","optional":true},{"name":"JavaScript","optional":true},{"name":"PHP","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T03:00:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Details:\nJob Description:\nAre you the person everyone turns to when technology stops working? Do you enjoy solving technical puzzles? Are you curious about how people collaborate across the globe using tools like Microsoft Teams, SharePoint, Outlook, OneDrive among others? Do you enjoy learning new technologies and finding creative ways to solve problems using AI. If so, this opportunity may be for you.\nAs a Student Intern, you will join a global support organization responsible for keeping collaboration services running smoothly for thousands of users worldwide. You'll gain hands-on experience troubleshooting enterprise technologies, partnering with experienced engineers, and helping customers stay productive every day. Our team provides global support for collaboration and productivity services that enable employees around the world to communicate, collaborate, and stay productive. We support a broad portfolio of Microsoft 365 and related technologies while continuously improving customer experience through innovation, automation, and operational excellence.\nAs a Student Intern, you'll gain hands-on experience in a global enterprise environment, develop valuable technical and customer support skills, and work alongside experienced professionals supporting technologies used at scale.\nThe primary responsibilities for this role will include, but are not limited to:\nTroubleshooting incidents affecting Microsoft 365 collaboration services.\nSupporting users experiencing issues with Microsoft Teams, SharePoint, Outlook, OneDrive, Smartsheet, and related technologies.\nAssisting conference room users through remote diagnostics and troubleshooting.\nResponding to incidents escalated from service desks, customers, or monitoring systems.\nPartnering with engineering teams to investigate and resolve complex technical issues.\nDocumenting solutions and creating knowledge articles to improve support efficiency.\nUsing AI tools to accelerate troubleshooting and identify potential solutions.\nMonitoring service health and helping drive incidents to resolution.\nCollaborating with teammates across multiple geographic regions.\nContributing ideas that improve customer experience and operational excellence.\nA successful candidate will have proven experience demonstrating the following skills and behavioral traits:\nEnjoy solving complex technical problems.\nStay calm and focused when working under pressure.\nTake ownership of issues from start to finish.\nAre naturally curious and eager to learn.\nCommunicate clearly with both technical and non-technical users.\nBelieve in teamwork and knowledge sharing.\nAdapt quickly to changing priorities and technologies.\nBalance customer focus, quality, and speed.\nAbility to learn quickly and adapt to changing priorities.\nExcellent customer service mindset.\nAbility to work effectively in a team environment.\nStrong attention to detail and commitment to documenting solutions for future reuse.\nQualifications:\nMinimum Qualifications:\nMinimum qualifications are required to be initially considered for this position.\nCurrently pursuing a Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field.\nApproximately two years remaining before graduation.\nBasic understanding of Microsoft 365 technologies such as Microsoft Teams, SharePoint, Outlook, or OneDrive.\nExperience working with Windows operating systems.\nBasic understanding of database concepts and administration.\nAdvanced troubleshooting and analytical problem-solving skills.\nIntermediate to Advanced English proficiency (both verbal and written).\nMust have unrestricted - permanent right to work in Costa Rica.\nPreferred Qualifications:\nPreferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.\nExperience supporting or administering SharePoint.\nExperience with scripting or programming languages such as JavaScript, Python, PHP, or Bash.\nFamiliarity with automation concepts and process improvement initiatives.\nExperience creating technical documentation or knowledge articles.\nExperience leveraging AI tools such as Microsoft Copilot, Gemini, or similar technologies to research and solve technical challenges.\nAs a Student Intern, you'll gain hands-on experience in a global enterprise environment, develop valuable technical and customer support skills, and work alongside experienced professionals supporting technologies used at scale.\nJob Type:\nStudent / InternShift:\nShift 1 (Costa Rica)Primary Location:\nCosta Rica, San JoseAdditional Locations:\nPosting Statement:\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Position of Trust\nN/AWork Model for this Role\nThis role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.*\nADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. 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