{"id":1361464,"url":"https://alion.io/job/intelcom-canada-idc-business-partner-3","title":"IDC Business Partner","company":{"id":179491,"name":"Intelcom","domain":"intelcom.ca","url":"https://alion.io/company/intelcom-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada","Vaughan, Canada","Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":257},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-27T23:59:59Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-26T15:22:14Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Intelcom | Dragonfly\nWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.\nYour Role: At the Heart of the Chain\nMain Responsibilities\n1. Strategic Partnership & Business Alignment\nIdentify mutually beneficial opportunities that support IDC sustainability, operational excellence, customer experience and Intelcom’s delivery capacity.\nAdvise regional leadership on IDC partnership trends, risks and opportunities.\nRepresent IDC perspectives objectively in internal discussions while ensuring alignment with Intelcom’s strategic priorities and operational requirements.\n2. Capacity Planning & Partner Development\nCollaborate with Operations and Procurement to assess future delivery requirements, identify capacity gaps and support capacity-planning strategies in assigned markets.\nFind new potential IDC’s and guide them through the selection and contracting process and onboarding phase (in collaboration with IDC compliance team)\nProvide input into IDC selection, onboarding and development strategies based on operational and customer needs.\nSupport IDC scalability by identifying performance or capability gaps and recommending tailored development solutions.\nSupport IDC’s with planning and confirming capacity of adequate vehicles and drivers and ensure IDC’s delivery on committed capacity including ramping up and down.\n3. Partner Relationship, Communication & Engagement\nBuild and maintain trusted, professional relationships with IDC partners and internal stakeholders.Maintain rigorous monitoring of IDC KPIs and compliance.\nAdequately document their interventions and action plans.\nEnsure proactive communication with partners.\nExecute IDC performance reviews / QBR’s as per company policy and that follow up actions are realized or escalated as per company policy\nMaintain regular and transparent communication with IDCs regarding policies, tools, services, operational expectations and information sessions.\n\nEstablish two-way communication by gathering partner feedback and sharing relevant insights with internal stakeholders.\nAddress partner questions, concerns and grievances constructively, using negotiation, mediation and conflict-resolution skills.\nRepresent Intelcom’s values and partnership approach consistently across all interactions.\n4.Field Engagement, Performance & Operational Insight\nMaintain regular engagement with delivery stations, frontline teams and IDC partners to understand operational realities.\nReview relevant performance indicators and field observations to identify risks, recurring issues and improvement opportunities.\nTranslate field insights into practical recommendations for regional Operations and other internal stakeholders.\nSupport station teams in identifying opportunities to strengthen collaboration with IDCs.\nWork with IDCs and Operations to develop appropriate action plans and monitor agreed follow-up actions.\nChallenge IDC’s on quality and capacity gaps and support them in finding relevant solutions; ensure training materials and IDC management tools are available and used\nLeverage IDC Business Reviews to formalize improvement and development actions and their successful completion or need for escalation\nStrong report-writing skills, with the ability to produce comprehensive analyses, executive summaries, and strategic, solution-focused recommendations.\n5. Change Enablement & Adoption\nSupport IDCs through policy changes, new technologies, operational initiatives and performance-improvement plans.\nCommunicate to, and train IDC’s on compensation policies and tools, route productivity and driver compensation models\nEnsure that IDCs understand applicable performance KPIs, compensation plans, tools, procedures and operational expectations.\nPromote the appropriate adoption and use of Intelcom tools and processes.\nBuild understanding and commitment by communicating the purpose, expected benefits and impact of changes.\nIdentify implementation challenges and escalate roadblocks to the appropriate stakeholders.\n6. Compliance & Risk Management\nIdentify potential contractual, operational and compliance risks affecting IDC partnerships.\nCommunicate areas of non-compliance clearly and recommend appropriate mitigation or corrective actions.\nFollow up with IDCs and internal stakeholders until agreed corrective actions have been completed.\nApply the established escalation process when risks or non-compliance issues are not resolved within the expected timeframe.\nMaintain appropriate documentation of significant risks, commitments, escalations and corrective actions.\nKey Competencies\nBusiness & Operational Acumen\nData-Driven Decision Making\nPartnership & Stakeholder Management\nCommunication, Influence & Conflict Resolution\nChange Enablement, Compliance & Professional Judgment\nStrong team player with the ability to build collaborative relationships and contribute to a high-performing team environment\nQualifications\nEducation\nBachelor's degree in business administration, Supply Chain Management, Logistics, Operations Management, Human Resources, or a related field + 6 years work experience\nExpériences\nIntermediate Level (3-5 years)\nExperience managing external partners, contractors, franchisees, or vendors.\nStrong background in performance management using KPIs and BI dashboards.\nExperience in negotiation, conflict resolution, and stakeholder engagement.\nExposure to capacity planning or operational workforce planning.\nType of Experience (Preferred Backgrounds)\nEntrepreneurship or experience operating a small business (understanding contractor realities).\nVendor or franchise network management.\nHR or labor relations exposure (especially contractor models).\nOperations leadership in a fast-paced, field-based environment.\nPersonal Attributes\nHigh emotional intelligence and strong mediation skills.\nStrategic thinker with strong operational grounding.\nComfortable operating in ambiguity and high-pressure environments.\nStrong integrity and ability to handle sensitive information confidentially.\nCustomer-centric mindset with strong resilience and adaptability.\nLanguage & Mobility\nBilingual (French and English) preferred, for Quebec-based IDC BPs\nWillingness to travel regularly\nWhy Join Intelcom | Dragonfly?\nShort- and medium-term growth opportunities\n\nComprehensive group insurance\n\nGroup RRSP program\n\nEmployee Assistance Program…\n\nThis position has been opened to address a genuine organizational need within the company.\nAt Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.\nThe process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.\nSee you soon!\nAccommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.","description_format":"text","description_chars":7177,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Delivery","Logistics"],"lifecycle":[{"event":"open","at":"2026-09-27T23:59:59Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.802,"p_room":0.55,"age_days":28,"expected_fill_days":25,"reasons":["conf:70","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/intelcom-canada-idc-business-partner-3","json_url":"https://alion.io/job/intelcom-canada-idc-business-partner-3.json","meta":{"generated_at":"2026-10-26T20:45:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27900,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179491},"rest":"https://alion.io/mcp/rest/get_company?id=179491"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintelcom-canada-idc-business-partner-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintelcom-canada-idc-business-partner-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintelcom-canada-idc-business-partner-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intelcom-canada-idc-business-partner-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintelcom-canada-idc-business-partner-3"}]}