{"id":950585,"url":"https://alion.io/job/intelcom-canada-operations-coordinator-19","title":"Operations Coordinator","company":{"id":179491,"name":"Intelcom Canada","domain":"intelcom.ca","url":"https://alion.io/company/intelcom-2","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Laval, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":80000,"period":"year","method":"role_country_seniority_unknown","sample_n":449},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-24T21:35:53Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Intelcom | Dragonfly\nWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.\nYour Role: At the Heart of the Chain\nCore Duties:\nAssistin unloading trailers and verify freight against manifests\n\nScan, sort, and process packages, including defective items and returns\n\nConduct van audits and support sorting operations\n\nSupport andassistshipping, receiving, dispatching, and inventory management\n\nSupport and maintenance warehouse systems and ensure operational efficiency.\n\nProcess returns and complete required documentationin accordance withSOPs\n\nHandle customer pickups and (front deskassistanceto customer)\n\nResolve delivery issues by following SOPs and coordinating with relevant teams\n\nEscalatespecial casesto management when needed\n\nPrint labels and prepare required documentation\n\nProcess broker returns and return-to-clients shipments\n\nPrepare daily reports andmaintainaccuraterecords\n\nPerform data entry tasks as needed.\n\nTrain and mentor new employees\n\nCollaborate with Operations teams to uphold quality standards\n\nComplete supervisor-assigned tasks asrequired\n\nMaintain a clean, organized and hazard-free work environment\n\nComply withall Health & Safety protocols\n\nProvide support for clients and IDCs\n\nRespond to customer inquiries via phone and email\n\nProcess customer service email requests\n\nOther duties as assigned\n\nWhy Join Intelcom | Dragonfly?\nShort- and medium-term growth opportunities\n\nComprehensive group insurance\n\nGroup RRSP program\n\nEmployee Assistance Program…\n\nThis position has been opened to address a genuine organizational need within the company.\nAt Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.\nThe process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.\nSee you soon!\nAccommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.","description_format":"text","description_chars":2330,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Delivery","Logistics"],"lifecycle":[{"event":"open","at":"2026-09-16T00:34:54Z"}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.729,"p_room":0.9,"age_days":9,"expected_fill_days":15,"reasons":["conf:1","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/intelcom-canada-operations-coordinator-19","json_url":"https://alion.io/job/intelcom-canada-operations-coordinator-19.json","meta":{"generated_at":"2026-09-24T22:45:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":974,"day_limit":5000,"remaining_today":4026,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}