{"id":2197675,"url":"https://alion.io/job/intelcom-canada-operations-coordinator-31","title":"Operations Coordinator","company":{"id":179491,"name":"Intelcom","domain":"intelcom.ca","url":"https://alion.io/company/intelcom-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0.143,"time_to_fill_p50_days":23,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Moncton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":52000,"period":"year","method":"role_country_seniority_unknown","sample_n":812},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T20:07:24Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T14:29:28Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Intelcom | Dragonfly\nWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.\nYour Role: At the Heart of the Chain\nCore Duties:\nAssist in unloading trailers and verify freight against manifests \nScan, sort, and process packages, including defective items and returns \nConduct van audits and support sorting operations \nSupport and assist shipping, receiving, dispatching, and inventory management \nSupport and maintenance warehouse systems and ensure operational efficiency. \nProcess returns and complete required documentation in accordance with SOPs \nHandle customer pickups and (front desk assistance to customer) \nResolve delivery issues by following SOPs and coordinating with relevant teams \nEscalate special cases to management when needed \nPrint labels and prepare required documentation \nProcess broker returns and return-to-clients shipments \nPrepare daily reports and maintain accurate records \nPerform data entry tasks as needed. \nTrain and mentor new employees \nCollaborate with Operations teams to uphold quality standards \nComplete supervisor-assigned tasks as required \nMaintain a clean, organized and hazard-free work environment \nComply with all Health & Safety protocols \nProvide support for clients and IDCs \nRespond to customer inquiries via phone and email \nProcess customer service email requests \nOther duties as assigned \nSchedule: Friday-Mon 3AM-1PM (subject to sort start time based on volume)\nWhy Join Intelcom | Dragonfly?\nShort- and medium-term growth opportunities\n\nComprehensive group insurance\n\nGroup RRSP program\n\nEmployee Assistance Program…\n\nThis position has been opened to address a genuine organizational need within the company.\nAt Intelcom | Dragonfly, we move forward together. 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