{"id":3899238,"url":"https://alion.io/job/intelcom-it-functional-analyst","title":"IT Functional Analyst","company":{"id":179491,"name":"Intelcom","domain":"intelcom.ca","url":"https://alion.io/company/intelcom-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"BPMN","optional":false},{"name":"Confluence","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Fabric","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SharePoint","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T00:10:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Intelcom | Dragonfly\nWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear:to deliver fast, accurate, and reliable service powered by cutting-edge technology.\nA Strategic Role at the Heart of Logistic\nWhat you'll do\nUnderstand the business\nWork with Finance, Operations, HR and other teams to understand their needs, get to the root of the problem and define what success looks like.\nMap current processes and spot opportunities to simplify, automate or improve them.\nTurn needs into clear requirements, process flows, user stories and acceptance criteria.\nExplore and build\nExplore new tools and features, test them against real use cases and recommend what's worth pursuing.\nBuild prototypes and proofs of concept quickly to show value and gather feedback before scaling.\nBuild, configure and deliver solutions hands-on, from low-code apps and automated workflows to Copilot agents and data queries.\nQuery and analyze data with SQL or notebooks to understand issues, validate solutions and support decisions.\nConnect the dots\nUnderstand how systems, integrations and data flows fit together across the organization, including ERP, HRIS, data platforms and partner integrations.\nWork with development, data, security, architecture and AI & Data teams when a need goes beyond the role's scope.\nApply sound practices around data confidentiality, access and security in everything you build.\nDeliver and drive adoption\nPlan and run functional testing, support integration and user acceptance testing, and follow issues through to resolution.\nHelp users adopt new solutions through demos, training, documentation and hands-on support.\nMonitor solutions after go-live, collect feedback and keep improving them.\nShare what you learn and bring new ideas and recommendations to the team.\nWhat you bring\nA degree in Computer Science, Information Systems, Business Administration, Engineering or a related field, or an equivalent combination of education and practical experience.\nExperience in functional analysis, business analysis, system implementation or process improvement.\nCuriosity and initiative, with concrete examples of learning a new technology, building something to solve a problem, or proposing and delivering an improvement.\nAbility to learn new systems quickly and move comfortably between business processes, data and technology.\nA structured, analytical mindset. You ask the right questions, troubleshoot unfamiliar issues and know when to bring in others.\nOwnership. You manage your priorities and follow through from idea to adoption.\nClear communication. You can explain technical solutions simply and support users through change.\nSound judgment when handling sensitive data and system access.\nFluency in French and English.\nAssets\nMicrosoft and low-code\nPower Platform (Power Apps, Power Automate)\nMicrosoft Copilot / Copilot Studio\nMicrosoft 365 and SharePoint\nData\nSQL (querying, joins, data validation)\nPython, including notebooks such as Microsoft Fabric or Jupyter, for data analysis, transformation or automation\nMicrosoft Fabric, Dataverse or Snowflake\nPower BI or other reporting tools\nIntegration and business systems\nEDI (e.g. X12 or EDIFACT, mapping, trading partner onboarding), valuable for an upcoming EDI project\nAPIs and system integrations (REST, JSON, file-based exchanges)\nERP or HRIS (e.g. Business Central, Workday)\nWays of working\nAgile delivery, Jira / Confluence\nProcess mapping (e.g. BPMN)\nMicrosoft certifications (Power Platform, Fabric, Microsoft 365)\nWhy Join Us?\nAt Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:\nOn-site gym with a personal trainer\n\nEmployer-provided lunch of your choice\n\nComprehensive group insurance\n\nGroup RRSP plan\n\nCare & Well-Being Activities\n\nPartial reimbursement for public transportation\n\nEmployee Assistance Program\n\n…and much more.\nThis position has been opened to address a genuine organizational need within the company.\nAt Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.\nWe embrace diversity, ensure equity, and foster a true sense of belonging.\nAccommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. 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