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Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.\nYour Role: At the Heart of the Chain\nFonctions principales :\nDécharger les remorques et vérifier le fret par rapport aux manifestes \nScanner, trier et traiter les colis, y compris les articles défectueux et les retours \nEffectuer des audits de fourgonnettes et soutenir les opérations de tri \nSuperviser l'expédition, la réception, l'expédition et la gestion des stocks \nMaintenir les systèmes d'entrepôt et assurer l'efficacité opérationnelle. \nTraiter les déclarations et remplir la documentation requise conformément aux procédures opérationnelles standard \nGérer les ramassages des clients et (assistance à la réception du client) \nRésoudre les problèmes de livraison en suivant les SOP et en coordonnant avec les équipes concernées \nFaire remonter les cas spéciaux à la gestion au besoin \nImprimer les étiquettes et préparer la documentation requise \nTraiter les déclarations des courtiers et les expéditions de retour aux clients \nPréparer des rapports quotidiens et maintenir des dossiers précis \nEffectuer des tâches de saisie de données au besoin. \nAttribuer et surveiller les tâches de travail, y compris la révision des rapports Power BI \nFormer et encadrer les nouveaux employés \nCollaborer avec les équipes des opérations pour maintenir les normes de qualité \nAccomplir les tâches assignées par le superviseur au besoin \nMaintenir un environnement de travail propre, organisé et sans risques \nRespecter tous les protocoles de santé et sécurité \nOffrir du soutien aux clients et aux IDC \nRépondre aux demandes des clients par téléphone et courriel \nTraiter les demandes de service à la clientèle par courriel \nNettoyer et ranger son espace de travail ainsi que l’entrepôt. \nToutes autres tâches connexes. \nL’utilisation du masculin dans cette offre d’emploi a pour unique but d’alléger le texte.\nWhy Join Intelcom | Dragonfly?\nShort- and medium-term growth opportunities\n\nComprehensive group insurance\n\nGroup RRSP program\n\nEmployee Assistance Program…\n\nThis position has been opened to address a genuine organizational need within the company.\nAt Intelcom | Dragonfly, we move forward together. 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