{"id":2734267,"url":"https://alion.io/job/intelic-technical-support-engineer-inzhener-tekhnichnoyi-pidtrimki","title":"Technical Support Engineer (Інженер технічної підтримки)","company":{"id":2487663,"name":"Intelic","domain":"intelic.ai","url":"https://alion.io/company/intelic-ai","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ArduPilot","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"VPN","optional":false},{"name":"WhatsApp","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-16T14:52:04Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T06:52:48Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Intelic, we build software for unmanned systems in the defense sector. We have offices in Amsterdam and Kyiv, with a team of engineers and defense experts from the Netherlands and Ukraine.\nOur main product is Nexus, a platform that helps drones work faster, more reliably and in coordination with each other. In Ukraine, we work closely with our partners, so what we build is tested in real conditions.\nThe role is hybrid, with occasional trips across Ukraine when an issue can't be solved remotely. You will report to the Customer Success Lead.\nWhat you will do\nAct as the first point of contact for Nexus users across WhatsApp, Signal, phone and email\n\nHelp users with installation, setup, configuration, updates and network connectivity of Nexus\n\nDiagnose problems remotely: guide users step by step, use screen sharing where possible, and check logs, versions and system settings\n\nReproduce reported issues and separate user errors and configuration problems from real bugs\n\nEscalate bugs to the development team with clear reports: steps to reproduce, logs, screenshots, version and environment details.\n\nTrack escalated issues to resolution and keep users updated on status\n\nLog every request in the ticketing system and keep its status current\n\nBuild and maintain a Ukrainian-language knowledge base: installation guides, FAQs and troubleshooting checklists\n\nSpot recurring problems and report them to product and development as input for improvements\n\nTest new Nexus releases on Ukraine-specific setups before they reach users\n\nSupport onboarding of new units and partners, mostly remotely and sometimes on site\n\nWhat you will bring\n2+ years in technical support, IT helpdesk, system administration or a similar role\n\nExperience with drones, ground control software, telemetry or radios\n\nFamiliarity with PX4 and/or ArduPilot\n\nBasic Linux and log analysis skills\n\nExperience with Jira or another ticketing system\n\nWorking knowledge of networking: IP addressing, ports, Wi-Fi, VPN, basic routing\n\nAbility to explain technical steps clearly to non-technical users, including under pressure\n\nStructured approach: you write clear tickets and bug reports that others can act on\n\nFluent Ukrainian and at least intermediate English (especially written, for communication with the Netherlands team)\n\nReadiness for irregular hours, including on-call or weekend duty on rotation.\n\nPrior work with military units, the defense sector or international partners is a plus\n\nTechnical education (engineering, IT, telecommunications) is a plus\n\nWhat success looks like in the first year\nUsers get a fast first response, and most installation and setup issues are solved without escalation to developers\n\nEvery request is logged, so HQ can see volume, top issues and resolution times\n\nDevelopers receive bug reports they can act on without follow-up questions\n\nA Ukrainian-language knowledge base covers the most common issues and reduces repeat requests\n\nRecurring user problems are visible to product and feed into the roadmap\n\nWhy join Intelic\nTalented team. Collaborate with some of the brightest engineers and defense experts in the Netherlands.\n\nScale-up momentum. Join at a pivotal growth stage where you can help shape both the product and the company.\n\nHands-on testing. See your work in action through regular real-world field testing.\n\nMeaningful impact. Contribute to mission-critical technology that directly improves safety and effectiveness in defense operations.\n\nInnovation at the core. Tackle complex engineering challenges and push the boundaries of autonomy in defense.\n\nWhat we offer\nFull-time position and official employment\n\nHybrid work in Kyiv, with occasional trips\n\n25 vacation days\n\nTravel reimbursement","description_format":"text","description_chars":3724,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Ukrainian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Defense AI"],"lifecycle":[{"event":"open","at":"2026-10-16T18:42:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":56,"reasons":["conf:2","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/intelic-technical-support-engineer-inzhener-tekhnichnoyi-pidtrimki","json_url":"https://alion.io/job/intelic-technical-support-engineer-inzhener-tekhnichnoyi-pidtrimki.json","meta":{"generated_at":"2026-10-20T09:36:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2487663},"rest":"https://alion.io/mcp/rest/get_company?id=2487663"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintelic-technical-support-engineer-inzhener-tekhnichnoyi-pidtrimki"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintelic-technical-support-engineer-inzhener-tekhnichnoyi-pidtrimki"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintelic-technical-support-engineer-inzhener-tekhnichnoyi-pidtrimki"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intelic-technical-support-engineer-inzhener-tekhnichnoyi-pidtrimki\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintelic-technical-support-engineer-inzhener-tekhnichnoyi-pidtrimki"}]}