{"id":2687875,"url":"https://alion.io/job/intellect-client-success-manager-2","title":"Client Success Manager","company":{"id":175166,"name":"Intellect","domain":"intellect.co","url":"https://alion.io/company/intellect-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":58,"open_postings":72,"ghost_share":0.708,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T08:09:49Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T10:40:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"The Role\nThe Enterprise Client Success Manager (CSM) exists to ensure the successful delivery, adoption, and long-term impact of our mental health benefits platform across key strategic and large enterprise accounts.\nThis is a high-touch, consultative role focused on translating our solution into measurable value for clients. The Enterprise CSM owns the end-to-end client journey, from implementation and program design to engagement strategy, reporting, renewals, and expansion. They act as a trusted advisor to senior HR and business stakeholders, ensuring the programme aligns with organisational priorities and drives meaningful outcomes for employees.\nWhat You'll Do\nMain Responsibilities\nServe as the primary point of contact for a portfolio of key strategic and large enterprise accounts\nOwn end-to-end delivery of the mental health benefits platform across assigned clients\nDevelop and execute customised mental health programme strategies aligned to each client’s workforce needs\nBuild strong, long-term relationships with senior HR and business stakeholders\nDrive client satisfaction, retention, and expansion opportunities\nCoordinate cross-functional collaboration across Sales, Product, Engineering, Clinical, Marketing, and Delivery teams\nAnalyse engagement, utilisation, and outcome data to demonstrate value and inform strategy\nIdentify product enhancement opportunities based on client feedback and insights\nDay-to-Day Activities\n Client Relationship Management\nConduct regular client check-ins (weekly, monthly, quarterly)\nPrepare and present QBRs and impact reports\nRespond to client queries, escalations, and operational requests\nAlign on programme priorities, campaign calendars, and engagement initiatives\nManage renewals conversations and identify upsell/cross-sell opportunities\nProgramme Delivery & Project Management\nOversee implementation timelines and onboarding processes\nCoordinate webinars, roadshows, campaigns, and engagement initiatives\nEnsure platform configurations, credits, and reporting are accurate\nTrack project milestones and manage internal follow-ups\nEnsure service quality standards are maintained across clinical and operational delivery\n Strategic Advisory & Consulting\nDevelop tailored engagement strategies based on workforce demographics and needs\nAdvise clients on mental health trends, utilisation benchmarks, and best practices\nProvide recommendations to improve adoption, communication, and ROI perception\nAlign programme strategy with client organisational goals (e.g., wellbeing, retention, productivity)\nData Analysis & Insights\nMonitor utilisation rates, credit consumption, engagement metrics, and CSAT/NPS\nAnalyse trends and identify risks or growth opportunities\nDevelop insights and narratives to demonstrate programme impact\nUse data to inform renewal and expansion discussions\n\nCross-Functional Collaboration\nTranslate client feedback into clear product and operational requirements\nWork with Product and Engineering on feature enhancements or fixes\nPartner with Marketing on engagement campaigns and communication materials\nCoordinate with Clinical and Delivery Ops for service quality and provider matters\nSupport Sales in enterprise pitches, renewals, and expansion proposals\nContinuous Improvement & Innovation\nIdentify recurring pain points and process inefficiencies\nContribute to internal playbooks, best practices, and reporting frameworks\nProactively suggest platform improvements to enhance scalability and client value\nRequirements\nWho You Are\nBachelor's degree in Business, Management, or related field required. Master's degree would be a plus but not a requirement\nAt least 3 years of experience in client success/account management/management consulting, preferably in a related industry such as healthcare, HR, change management, or benefits\nProven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients.\nStrong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients.\nExcellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders.\nAbility to work independently and as part of a team, with a strong sense of accountability and ownership.\nFamiliarity with mental health benefits and/or related industries is a plus.\nOpen to candidates from Malaysia (hybrid) and the Philippines (remote)\nBenefits\nWhy You’ll Love Working With Us:\n Global company - work in a diverse environment with people from nearly 20 countries\n Generous leave policy - time off to rest and recharge\n Christmas week off - company-wide break during Christmas, separate from annual leave\n Birthday leave - enjoy a day off on your birthday\n Quarterly mental health days - one day off every quarter to focus on your wellbeing\n Flexible work arrangements - work in a way that suits your lifestyle and goals\n Work-life balance - a culture that values personal time and long-term wellness\n Medical coverage - comprehensive insurance for peace of mind\n Performance bonus - high performance is recognised and rewarded\n Development budget - annual allowance to support your professional development\n Mental health support - premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care\n Socials and communities - regular non-work events/activities to connect and have fun together","description_format":"text","description_chars":5501,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Growth opportunities","Professional development"],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"},{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychotherapy & Counseling","Digital Mental Health"],"lifecycle":[{"event":"open","at":"2026-10-16T08:09:49Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:0","stale_co","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/intellect-client-success-manager-2","json_url":"https://alion.io/job/intellect-client-success-manager-2.json","meta":{"generated_at":"2026-10-18T13:17:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":175166},"rest":"https://alion.io/mcp/rest/get_company?id=175166"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintellect-client-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintellect-client-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintellect-client-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intellect-client-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintellect-client-success-manager-2"}]}