{"id":2424275,"url":"https://alion.io/job/intellectix-cloud-operations-and-customer-support-engineer","title":"Cloud Operations and Customer Support Engineer","company":{"id":4422407,"name":"Intellectix","domain":"intellectix.com","url":"https://alion.io/company/intellectix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"D","score":40,"open_postings":21,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":143000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":360},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"CentOS Stream","optional":false},{"name":"CI/CD","optional":false},{"name":"GitLab CI","optional":false},{"name":"Linux","optional":false},{"name":"Red Hat","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2024-01-13T00:00:00Z","employer_posted_date":"2024-01-13","last_verified_at":"2026-10-17T09:27:50Z","board_verified":true,"closed_at":null,"days_open":1008,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1008},"description":"Cloud Operations and Customer Support Engineer\nLocation: Denver, CO\nClearance: TS/SCI\nCitizenship: US Citizenship Required\nWhether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions. At Intellectix, we are on a mission to empower them with innovative technical solutions and drive transformational change. As a Cloud Operations and Customer Support Engineer, you'll be the cornerstone of this mission, ensuring the security of crucial data, optimizing IT infrastructure, and simplifying business processes through cutting-edge software systems. Because at Intellectix, it's not what we do, it's why we do it.\nIn this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.\nKey Responsibilities:\nProactively manage and maintain cloud infrastructure, ensuring high availability and performance.\nRespond to and resolve customer issues, providing top-tier technical support and customer service.\nCollaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.\nEngage in applicationmonitoring to assist in identifying and addressing application performance or availability issues.\nContinuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.\nDevelop and maintain comprehensive documentation for application support procedures.\nQualifications:\nEducation/Experience:\nBachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience.\n2+ years of experience in IT, with a strong focus on cloud operations and customer support.\nRequired Skills:\nProficiency with AWS cloud services and infrastructure management.\nExceptional troubleshooting and problem-solving skills.\nExperience in providing customer-focused technical support.\nKnowledge of Linux distributions (e.g., RedHat, CentOS).\nFamiliarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).\nExcellent communication and collaboration abilities.\nJoin Intellectix and be part of a dynamic team that thrives on tempo, teamwork, and technical excellence. Your skills and expertise will contribute to creating a safer and smarter tomorrow.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.","description_format":"text","description_chars":2754,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T06:50:45Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.062,"p_room":0.28,"age_days":1008,"expected_fill_days":19,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/intellectix-cloud-operations-and-customer-support-engineer","json_url":"https://alion.io/job/intellectix-cloud-operations-and-customer-support-engineer.json","meta":{"generated_at":"2026-10-17T13:12:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17664,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422407},"rest":"https://alion.io/mcp/rest/get_company?id=4422407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintellectix-cloud-operations-and-customer-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintellectix-cloud-operations-and-customer-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintellectix-cloud-operations-and-customer-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intellectix-cloud-operations-and-customer-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintellectix-cloud-operations-and-customer-support-engineer"}]}