{"id":2424278,"url":"https://alion.io/job/intellectix-vtoc-technician","title":"VTOC Technician","company":{"id":4422407,"name":"Intellectix","domain":"intellectix.com","url":"https://alion.io/company/intellectix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"D","score":40,"open_postings":21,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3050},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2024-01-31T00:00:00Z","employer_posted_date":"2024-01-31","last_verified_at":"2026-10-17T17:32:34Z","board_verified":true,"closed_at":null,"days_open":990,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":990},"description":"VTOC Technician\nLocation: Springfield, VA\nClearance: TS/SCI\nCitizenship: US Citizenship Required\nWhether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions. At Intellectix, we are on a mission to empower them with innovative technical solutions and drive transformational change. As aVTOC Technician, you'll be the cornerstone of this mission, ensuring the security of crucial data, optimizing IT infrastructure, and simplifying business processes through cutting-edge software systems. Because at Intellectix, it's not what we do, it's why we do it.\nThe Video Teleconferencing Operations Center (VTOC) Technician provides Tier I - Tier III support. The VTOC team monitors all VTC sessions, conferences, and VTC hardware, troubleshoot and resolve issues as they arise during video conference calls, escalating and collaborating with engineering teams from other contracts when as needed. The VTOC Technician leverages the ServiceNow ticketing system to maintain an efficient accountability of system problems and resolutions to assist in identifying trends and system improvements.\nKey Responsibilities:\nProvide VTC Operational Support for all NCE Campus East and West conference rooms and private offices\nSchedule and manage local and remote AV/VTC events, to include scheduling of physical room space when required\nDevelop documentation such as diagrams, troubleshooting guides, and topology diagrams to be utilized by different levels of support staff for troubleshooting\nMonitor VTCs using the Tele-presence Management Suite (TMS)\nTake remote control of ongoing VTCs for additional customer support\nProvide in person technical support when required\nResolve scheduling conflicts as they occur\nAssist with recording of VTC sessions\nAct as first responders (identify problems)\nProvide remote support using VNC Viewer\nMonitor live VTCs for audio/video issues\nSchedule Joint Worldwide Intelligence Communications System (JWICS) VTCs using the JWICS scheduling system integrated with TMS for external Agencies\nAssist customers with scheduling conflicts of NGA conference rooms and or VTCs on multiple networks\nPerform new installations, implement upgrades, modify existing installations on multiple vendor models of collaboration endpoints\nDesired Qualifications: AA/AS, 5+ years experience\nJoin Intellectix and be part of a dynamic team that thrives on tempo, teamwork, and technical excellence. 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