{"id":2193360,"url":"https://alion.io/job/intelligent-audit-client-success-manager","title":"Client Success Manager","company":{"id":98637,"name":"Intelligent Audit","domain":"intelligentaudit.com","url":"https://alion.io/company/intelligentaudit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":79000,"currency":"USD","period":"year","gross":null,"usd_annual":79000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-09T16:20:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-26T03:07:12Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Job Title: Client Success Manager\nReports to: Director Of Client Success\nIntelligent Audit is a fast growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper, and with less delivery exceptions. We use big data to help our customers remove inefficiencies in their global transportation spend. We are looking for a Client Success Manager responsible for customers success/growth with Intelligent Audit for tiered level accounts.\nWhat You Will Do:\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:\nContinuously assess customer's satisfaction for tiered level accounts\nMaintain updated issues list that is communicated and managed on a regular interval (TBD by IA and Customer)\nCoordinate project issue resolution across different functional teams\nSummarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams\nProvide operational insights to customers regarding savings and cost savings opportunities\nLeads customer yearly business review\nTroubleshooting - GL coding exceptions, payments, reporting\nAssist with reporting requests/questions\nMonitoring, creating KPIs around customer health\nReview Weekly Customer Health Report per Customer\nProvide direct support for the renewal activities associates with their accounts\nUse Proprietary FA&P software to extract and enrich freight pay reports upon ad-hoc or scheduled requests from Clients\nWhat You Will Bring: \nExcellent verbal, interpersonal and written communication skills\nTeam player with the ability to operate effectively in a fast-paced environment\nAbility to work with all levels of internal staff, as well as outside clients and partners\nStrong analytical, problem-solving, and decision-making capabilities\nStrong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics\nProficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Sharepoint)\nAbility to communicate effectively with both technical and non-technical audiences\nComfort with a remote team environment\nProficiency in on-line meeting applications (Zoom, MS Teams, Others)\nStrong Customer Facing experience.\nDemonstrated success in a collaborative, entrepreneurial and dynamic work environment where team members are open, flexible, and adaptable to the needs of the organization\nMinimum Qualifications :\nBachelor’s degree or similar experience\nMinimum 3+ years of relatable experience (Audit, Finance Accounting, Logistics, transportation)\nFreight, Pay & Audit experience preferrable.\nTechnical aptitude and advanced skill with Microsoft OfficeSolid Excel will need an analytical approach to problem solving and leverage proficiency with Microsoft Excel (to include V Look-ups, Pivot Tables and conditional formatting.\n\nMonday through Friday; 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