{"id":1262621,"url":"https://alion.io/job/intelligent-audit-it-support-tech","title":"IT Support Tech","company":{"id":98637,"name":"Intelligent Audit","domain":"intelligentaudit.com","url":"https://alion.io/company/intelligentaudit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rochelle Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-24T19:16:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-26T19:30:28Z","board_verified":false,"closed_at":"2026-10-26T19:30:28Z","days_open":32,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":31},"description":"Job Title: IT Support Tech\nReports to: IT Systems & Security Manager\nIntelligent Audit is a fast-growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper, and with fewer delivery exceptions. We use big data, automation, and advanced analytics to help our customers remove inefficiencies in their global transportation spend.\nThe IT Support Administrator is the first point of contact for end-user technical support and plays a key role in keeping Intelligent Audit’s office IT operations running smoothly. This role combines Level 1 help desk support, device and account administration, and hands-on office/data center support, working closely with the IT Systems Administrator and the broader IT & InfoSec team.\nWhat You Will Do: \nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:\nHelp Desk & End-User Support\nServe as the first point of contact for Tier 1 (and limited Tier 2) help desk tickets and walk-up requests.\nProvide in-person technical support for office-based employees and remote support for off-site employees.\nTroubleshoot common Windows and macOS issues, and common Microsoft 365 / Outlook / Teams/Zoom application problems.\nAssist users with login, password, MFA, and VPN connectivity issues.\nDocument troubleshooting steps and resolutions in the ticketing system, following ticket priority and SLA requirements.\nEscalate unresolved or higher-risk issues to the IT Systems Administrator or IT & InfoSec team.\nOnboarding & Offboarding\nPrepare, configure, and deploy laptops and equipment for new and existing employees, including remote hires.\nCreate and configure user accounts across approved business systems and applications.\nPerform employee onboarding and offboarding activities, including access deactivation and equipment recovery.\nSecurely wipe, reimage, and prepare returned laptops for reuse, reassignment, or disposal.\nEndpoint Management & Hardware Inventory\nUse RMM to identify devices missing updates, patches, or required maintenance, and coordinate remediation with users.\nPerform routine endpoint maintenance, troubleshooting, and approved software deployment.\nMaintain the IT hardware inventory, tracking equipment assignments, returns, replacements, and lifecycle status.\nCoordinate Dell warranty/service requests and other vendor support cases for hardware repairs.\nPack, ship, and coordinate UPS pickups and deliveries for laptops and other IT equipment sent to remote employees and new hires.\nOffice & Onsite IT Support\nSet up and maintain employee workstations, monitors, docking stations, peripherals, and cabling.\nProvide onsite technical support per the team’s coverage schedule, with remote support coverage as needed.\nPerform basic troubleshooting and remediation of office technology following power outages or other disruptions, including designated executive workstations and specialized systems.\nServe as onsite “hands and eyes” support for the local server room and the Clifton Data Center, performing basic cabling, power cycling, and hardware checks under direction.\nSecurity & InfoSec Support\nAssist with Security Technician tasks under the direction of the IT Systems Administrator and InfoSec team.\nVerify endpoint security/EDR software is installed and functioning; assist with patch-compliance remediation.\nFollow identity-verification procedures before resetting passwords or MFA and follow least privilege and access-approval procedures.\nReport suspected phishing and escalate suspicious activity or security alerts to the appropriate resource.\nDocumentation & Process Improvement\nRecord all work in the ticketing system with clear notes on troubleshooting steps and resolutions.\nCreate and maintain user-facing “How-To” documentation and knowledge-base articles for common support tasks.\nIdentify opportunities to improve documentation, support processes, equipment management, and end-user experience.\n What You Will Bring: \nExperience with ticketing systems to organize and track tasks.\nProblem-solver attitude with a get-it-done spirit.\nExperience with computer setup, onboarding, and offboarding for employees.\nFamiliarity with Microsoft 365 / Active Directory or Entra ID user administration.\nBasic understanding of networking fundamentals (IP configuration, ping/ipconfig/nslookup, Wi-Fi/VPN troubleshooting).\nAbility to juggle multiple open issues and bring them to resolution each day/week/month.\nMinimum Qualifications:\n1-3 years of experience in a similar IT support/help desk role.\nDegree not required, but a plus (Associate’s or Bachelor’s in Information Technology, Computer Science, or a related field).\nPreferred certifications: CompTIA A+, Network+, or similar (nice to have, not required)Work Arrangement: Onsite Monday-Thursday in Rochelle Park, NJ (with occasional onsite support at the Clifton Data Center); remote support coverage on Fridays.\nMust provide valid identification to work in the U.S. No visa sponsorships will be provided no or in the future.\nDisclaimer: This job description reflects the core responsibilities and qualifications for the IT Support Tech role and is not exhaustive. Duties may be adjusted to support Intelligent Audit’s evolving business and IT needs.\n\nMonday through Friday; Onsite Monday through Thursday, offsite Friday","description_format":"text","description_chars":5484,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-09-25T21:04:12Z"},{"event":"close","at":"2026-10-09T18:39:38Z"},{"event":"reopen","at":"2026-10-16T23:47:07Z"},{"event":"close","at":"2026-10-26T19:30:28Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/intelligent-audit-it-support-tech","json_url":"https://alion.io/job/intelligent-audit-it-support-tech.json","meta":{"generated_at":"2026-10-28T08:07:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10489,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":98637},"rest":"https://alion.io/mcp/rest/get_company?id=98637"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintelligent-audit-it-support-tech"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintelligent-audit-it-support-tech"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintelligent-audit-it-support-tech"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intelligent-audit-it-support-tech\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintelligent-audit-it-support-tech"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1262621}},{"tool":"search_jobs","arguments":{"company":"intelligentaudit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1262621},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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