{"id":1206173,"url":"https://alion.io/job/intelligent-change-head-of-operations-integrator","title":"Head of Operations / Integrator","company":{"id":680373,"name":"Intelligent Change","domain":"intelligentchange.com","url":"https://alion.io/company/intelligentchange","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":189000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":302},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false}],"status":"live","first_seen_at":"2026-09-24T23:56:12Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-26T01:57:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Intelligent Change creates products that help people live more intentional, fulfilling lives.\nWe are the company behind the Five Minute Journal, Productivity Planner, Life Designer Journal, Get Closer and a growing collection of products used by millions of people around the world.\nOur ambition is much bigger than selling journals.\nOur mission is to positively impact 1% of the world's population, 80 million people, by creating products, experiences and ideas that help people change their lives.\nWe are now looking for one of the most important hires in the company's next chapter:\nA Head of Operations / Integrator who can turn vision into execution.\nThe Role\nYou will work directly with our Founder & CEO, Alex Ikonn, as his operational counterpart.\nAlex is strongest in vision, product, brand, storytelling, partnerships, creative direction and seeing opportunities before they are obvious.\nYour strength should be taking that vision and making it happen.\nYou will own the operating system of Intelligent Change: priorities, people, accountability, execution, numbers, meetings, systems and follow-through.\nThink of this as a Visionary + Integrator partnership.\nYou don't need Alex to become more operational.\nYou need to make the company operationally excellent around him.\nThis is not a traditional Head of Operations role where you simply oversee logistics and processes.\nYou will be helping run the company.\nWhat You Will Own\n1. Turn vision into execution\nTake ideas, conversations and strategic priorities and translate them into:\nclear objectives\nowners\ntimelines\nKPIs\nbudgets\nnext actions\naccountability\nAt any moment, the team should know:\nWhat matters most? Who owns it? Where are we against plan? What's blocked? What happens next?\n2. Run the operating rhythm\nBuild and own a simple company operating system including:\nannual and quarterly priorities\nweekly leadership meetings\nKPI dashboards\nproject accountability\ndecision tracking\nforecasting\nresource allocation\nperformance reviews\nclear escalation paths\nWe want fewer meetings, clearer decisions and dramatically better follow-through.\n3. Lead the team\nYou will become the person responsible for making the leadership team function as one company rather than a collection of departments.\nThat means:\nsetting expectations\ncreating accountability\ncoaching leaders\nidentifying gaps\nresolving cross-functional issues\nimproving communication\nhelping hire exceptional people\naddressing underperformance quickly and constructively\nYou should be comfortable being both highly supportive and highly demanding.\n4. Own operational performance\nYou should understand the commercial engine of the business, not just operations.\nIntelligent Change operates across:\nDTC / Shopify\nAmazon\nwholesale and retail\ninternational distribution\nproduct development\ninventory and supply chain\npartnerships and collaborations\ndigital products\nYou don't need to personally execute every function.\nYou do need to understand how they connect and make sure the whole machine works.\n5. Create financial discipline\nYou will work closely with finance and the CEO to make sure decisions translate into profitable growth.\nYou should be comfortable with:\nP&Ls\nbudgets\ncontribution margins\ninventory\ncash flow\nforecasts\nhiring ROI\ndepartmental spending\nscenario planning\nWe want someone who naturally asks:\nWhat is the return? What is the opportunity cost? What happens if we don't do this?\n6. Simplify the business\nWe don't believe scaling means adding endless people, meetings, software and complexity.\nQuite the opposite.\nYour job is to continually ask:\nHow can we make this simpler?\nSimpler systems.\nFewer priorities.\nClearer ownership.\nBetter tools.\nSmaller, stronger teams.\nMore output.\n7. Build an AI-first company\nWe believe the next generation of great companies will operate very differently.\nAI should not be a side project.\nIt should become part of how the company thinks and operates.\nYou should be excited about using AI to improve:\ndecision making\nreporting\nproject management\nresearch\ncustomer insights\nforecasting\ndocumentation\ninternal knowledge\nworkflows\nautomation\nindividual productivity\nYou don't need to be an engineer.\nBut if your instinct is to keep adding headcount to solve problems that technology can solve, this probably isn't the right role.\nWe want to build an unusually productive company with a relatively small team of exceptional people.\nWhat Success Looks Like\nWithin your first 90 days:\nThe company has one clear operating system.\nEveryone knows the company's priorities.\nEvery major initiative has a clear owner and deadline.\nLeadership meetings are focused and decisive.\nThere is one source of truth for company KPIs.\nOperational bottlenecks are visible and actively being resolved.\nAlex is spending substantially less time chasing execution.\nThe team knows exactly who makes which decisions.\nYou have identified unnecessary complexity, systems and spending.\nYou have a clear view of the organisational structure needed for the next stage.\nWithin 12 months:\nIntelligent Change should feel like a significantly more disciplined company without losing the creativity, humanity and entrepreneurial energy that made it successful.\nWe should be able to grow without chaos.\nWho We Are Looking For\nYou are probably someone who:\nHas successfully operated inside a founder-led consumer business.\nHas meaningful experience leading operations and cross-functional teams.\nUnderstands ecommerce, retail and physical products.\nHas managed a P&L or had significant financial responsibility.\nCan move comfortably between strategy and execution.\nIs extremely organised without becoming bureaucratic.\nHas high standards and is comfortable holding people accountable.\nCommunicates clearly and directly.\nCan make decisions with incomplete information.\nSees problems before they become emergencies.\nNaturally creates clarity from ambiguity.\nIs commercially minded.\nIs highly resourceful.\nUnderstands that priorities require saying no.\nHas strong emotional intelligence.\nDoesn't need constant direction.\nKnows when to challenge a founder and when to execute.\nGets satisfaction from making organisations work exceptionally well.\nIs genuinely excited about AI and the future of work.\nExperience in a profitable or bootstrapped business is particularly valuable to us.\nWe care much more about resourcefulness, judgement and results than corporate pedigree.\nThe Founder Relationship\nThis part matters.\nYou will work very closely with Alex.\nHe moves quickly, generates ideas constantly and is deeply involved in product, brand and the future direction of Intelligent Change.\nWe are not looking for someone who tries to slow that down.\nWe are looking for someone who can capture the energy, separate signal from noise, establish priorities and turn the right ideas into reality.\nYou need to be comfortable saying:\n\"This is a great idea, but it isn't one of our three priorities right now.\"\nAnd equally comfortable saying:\n\"I've got it. You don't need to think about this again.\"\nThere needs to be high trust in both directions.\nOnce responsibility is agreed, you will have genuine authority to operate.\nWe don't want a coordinator.\nWe want an owner.\nYou Might Not Be Right For This Role If...\nYou need perfectly defined instructions before starting.\nYou enjoy discussing problems more than resolving them.\nYou default to adding headcount instead of improving systems.\nYou have spent your career inside very large organisations where resources were abundant.\nYou avoid difficult conversations.\nYou confuse being busy with making progress.\nYou need consensus before making decisions.\nYou don't enjoy numbers.\nYou think AI is mainly ChatGPT for writing emails.\nOr you want the title of an operator without the accountability of being one.\nLocation\nWe are based in London and would strongly prefer someone who can spend meaningful time with Alex and the team in person.\nThis is a senior, hands-on role and proximity matters.","description_format":"text","description_chars":7965,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Personal Development","Office Supplies & Stationery"],"lifecycle":[{"event":"open","at":"2026-09-24T23:56:12Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/intelligent-change-head-of-operations-integrator","json_url":"https://alion.io/job/intelligent-change-head-of-operations-integrator.json","meta":{"generated_at":"2026-09-26T03:50:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4125,"day_limit":5000,"remaining_today":875,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}