{"id":4216462,"url":"https://alion.io/job/intelligent-technical-solutions-it-technician-i-remote-2","title":"IT Technician I (Remote)","company":{"id":2936418,"name":"Intelligent Technical Solutions","domain":"itsasap.com","url":"https://alion.io/company/itsasap","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":70,"open_postings":16,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"PST","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-06T18:18:28Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T02:55:18Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description\nJoin Intelligent Technical Solutions, a dynamic and growing company, as a Proactive Technician I. We’re looking for a dependable, detail-oriented problem solver with strong customer service skills and a team-first mindset.\nIn this role, you will be responsible for delivering remote IT support to our clients, ensuring issues are resolved efficiently and systems remain stable and secure. You will handle a mix of reactive support and proactive maintenance tasks, playing a key role in maintaining our high standards of service.\nJob Responsibilities\nThis role is expected to perform both Reactive and Proactive work:\nReactive: Responding to Alerts or Urgent Issues\nRespond to urgent tickets and incoming client calls to diagnose and resolve technical issues via phone and remote tools\nProvide support across varying shifts to support 24/7 coverage\nThis role is expected to handle and resolve the following with minimal assistance:\nWorkstation operating system issues (Windows and macOS)\nPrinter and peripheral issues\nStandard business application issues (e.g., Microsoft Office)\nCommon line-of-business applications (e.g., CRM Tools, VoIP, Microsoft 365), including coordination with vendors when needed\nBasic networking issues related to endpoint connectivity\nProactive: Issue Prevention and Maintenance\nPatch management and system updates\nDisk space management and cleanup\nVulnerability remediation\nFirmware updates\nAlert review and remediation\nSystem performance tuning\nExecution of other routine maintenance tasks\nJob Qualifications\nExperience troubleshooting Windows and macOS environments\nPrevious experience in a Helpdesk or Technical Support role\nStrong skills in application troubleshooting, PC deployment/imaging, and user profile management\nExperience working with third-party vendors for issue resolution\nProficiency supporting:Microsoft 365 / Office applications\nAdobe applications\nActive Directory\nBackup solutions\nEndpoint security tools\nMobile devices and common business applications\n\nExperience working in a Managed Service Provider (MSP) environment is highly preferred\nJob KPIs\nCSAT: Client satisfaction scores based on ticket feedback\nUtilization: Time accurately logged in the ticketing system\nFirst-Touch Resolution: Tickets resolved in a single interaction\nAverage Handling Time (AHT): Average time spent on Tickets ( NEWLY ADDED)\nQuality Score: Internal quality assessments by the training and QA team\nJob Requirements\nA home office set up that meets the following:Computer: A working computer with a minimum of 8GB RAM and one of the following:Windows 11 with an Intel i5 or i7 (8th generation or newer), or\nAMD Ryzen 5 or 7 (2000 series or newer), or\nmacOS 12 or newer.\n\nInternet: Stable internet connection with at least 25 Mbps download and upload speeds.\nAudio Equipment: A quality headset with a noise-cancellation feature for meetings.\nMobile Device: A smartphone capable of installing the Microsoft Authenticator app.\nWebcam: An HD webcam for video calls.\n2nd Monitor\nUPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)\n\nA very strong cultural fit the ITS way (Our core values will be discussed during the interview) \nExcellent command of the English language both spoken and written \nAble to work full time 40 hours a week:Reactive - Normal Business hours from 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.\nProactive - Schedule will be finalized after the training period, with shifts outside the regular business hours.\n\nAble to pass our online behavior and cognitive assessments. \n Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.\nAble to provide NBI Clearance (for PH applicants).\nCompensation\nPay rate starts at $4.68/hr and may vary by experience and location.\nBenefits\nComprehensive Health Plans / HMO (Employee & Dependent/s)\nLife Insurance\nFlexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\nPaid Time Off (starts at 15 days per year)\nMaternity/Paternity Leave\nPaid US Holiday\nNight Shift Bonus\nHealth & Wellness Program\nCompany-paid training and certification\nFraud Alert - Recruitment Scams\nIntelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.\nITS does not request payment or financial information at any stage of the hiring process.\nSensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.\nWe have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.\nIf you receive suspicious messages or requests, do not engage. Report them to .\nAll verified job openings are posted here: https://www.itsasap.com/job-openings\nSkip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:\nPRE-RECORDED VIDEO INTERVIEW","description_format":"text","description_chars":5227,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Home office","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-13T02:55:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":57500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":29,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-13T04:54:59Z"},"pay":null,"html_url":"https://alion.io/job/intelligent-technical-solutions-it-technician-i-remote-2","json_url":"https://alion.io/job/intelligent-technical-solutions-it-technician-i-remote-2.json","meta":{"generated_at":"2026-11-13T04:54:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10391,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2936418},"rest":"https://alion.io/mcp/rest/get_company?id=2936418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintelligent-technical-solutions-it-technician-i-remote-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintelligent-technical-solutions-it-technician-i-remote-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintelligent-technical-solutions-it-technician-i-remote-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intelligent-technical-solutions-it-technician-i-remote-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintelligent-technical-solutions-it-technician-i-remote-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4216462}},{"tool":"search_jobs","arguments":{"company":"itsasap.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4216462},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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