{"id":2642443,"url":"https://alion.io/job/intelligent-technical-solutions-team-9-system-admin-ii-international","title":"System Administrator II (International)","company":{"id":2936418,"name":"Intelligent Technical Solutions","domain":"itsasap.com","url":"https://alion.io/company/itsasap","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":68,"open_postings":17,"ghost_share":0.529,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-21T05:46:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":11,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":22000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Office","optional":false},{"name":"QuickBooks","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T19:09:16Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T10:09:41Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":5},"description":"Job Description\nJoin Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.\nJob Responsibilities\nThis role is expected to be able to resolve the following technical issues with little or no assistance:\nWorkstation operating system issues of any kind.\nPrinter issues of any kind.\nStandard business application (Office, etc.) issues of any kind.\nLine-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.\nM365 administration issues of any kind.\nServer issues of any kind.\nBasic and intermediate networking issues.\nEscalation point for technicians.\nParticipate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.\nJob Qualifications\nExperience with Windows and Mac OS troubleshooting.\nExperience with Server 2016 through 2025.\nExperience with VMWare and Hyper V Virtualization.\nExperience supporting Azure.\nProficient in Microsoft Entra Admin Center.\nMinimum of five years experience in IT Support or a similar role.\nBasic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.\nProficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.\nExperience with Managed Service Providers (MSPs) is highly desirable.\nActive Server Certifications are preferred.\nJob KPIs\nCSAT: Scores filled out by clients using the rating system in tickets.\nQuality Score: Assessments performed by the training and quality team.\nUtilization: Hours entered into tickets in the ticketing system.\nHours / Ticket: Average number of hours entered per service ticket. \nFirst-touch closed: Tickets completed with one time entry.\nJob Requirements\nA home office set up that meets the following:\nComputer: A working computer with a minimum of 8GB RAM and one of the following:\nWindows 11 with an Intel i5 or i7 (8th generation or newer), or\nAMD Ryzen 5 or 7 (2000 series or newer), or\nmacOS 12 or newer.\nInternet: Stable internet connection with at least 25 Mbps download and upload speeds.\nAudio Equipment: A quality headset with a noise-cancellation feature for meetings.\nMobile Device: A smartphone capable of installing the Microsoft Authenticator app.\nWebcam: An HD webcam for video calls.\n2nd Monitor\nUPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)\nA very strong cultural fit the ITS way (Our core values will be discussed during the interview)\nExcellent command of the English language both spoken and written\nAble to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)\nAble to pass our online behavior and cognitive assessments.\nPreferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.\nAble to provide NBI Clearance (for PH applicants).\nCompensation\nPay rates start at $11.22/hour and vary by experience and location.\nBenefits\nComprehensive Health Plans / HMO (Employee & Dependent/s)\nLife Insurance\nFlexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)\nPaid Time Off (starts at 15 days per year)\nMaternity/Paternity Leave\nPaid US Holiday\nNight Shift Bonus\nSalary Advancement/Loan\nHealth & Wellness Program\nCompany-paid training and certification\n\nFraud Alert - Recruitment Scams\nIntelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.\nITS does not request payment or financial information at any stage of the hiring process.\nSensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.\nWe have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.\nIf you receive suspicious messages or requests, do not engage. Report them to .\nAll verified job openings are posted here: https://www.itsasap.com/job-openings\nSkip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:\nPRE-RECORDED VIDEO INTERVIEW","description_format":"text","description_chars":4791,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Home office","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-15T19:14:20Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":22000,"is_top_pay":false},"html_url":"https://alion.io/job/intelligent-technical-solutions-team-9-system-admin-ii-international","json_url":"https://alion.io/job/intelligent-technical-solutions-team-9-system-admin-ii-international.json","meta":{"generated_at":"2026-10-21T12:54:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2936418},"rest":"https://alion.io/mcp/rest/get_company?id=2936418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintelligent-technical-solutions-team-9-system-admin-ii-international"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintelligent-technical-solutions-team-9-system-admin-ii-international"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintelligent-technical-solutions-team-9-system-admin-ii-international"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intelligent-technical-solutions-team-9-system-admin-ii-international\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintelligent-technical-solutions-team-9-system-admin-ii-international"}]}