{"id":3471768,"url":"https://alion.io/job/intelligent-waves-system-engineer","title":"System Engineer","company":{"id":1871154,"name":"Intelligent Waves","domain":"intelligentwaves.com","url":"https://alion.io/company/intelligentwaves","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Meade, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":127000,"currency":"USD","period":"year","gross":null,"usd_annual":127000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CentOS Stream","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Red Hat","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ubuntu","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Kubernetes","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-29T17:20:47Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T15:18:53Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nThe Systems Engineer provides Tier II technical support for a globally distributed Department of Defense (DoD) Airborne Intelligence, Surveillance, and Reconnaissance (AISR) Full Motion Video (FMV) architecture supporting 24/7 worldwide operations.\nServing as a primary technical point of contact for operational support, this role receives and responds to customer requests through phone, email, and enterprise service management tools. Working in a collaborative operations environment, the Systems Engineer supports enterprise applications, networking, Linux systems, virtualization platforms, and mission systems while delivering responsive customer service and maintaining accurate incident records and operational documentation.\nSelected applicants must possess an active DoD Secret clearance and have the ability to obtain and maintain a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance.\nLocation: Fort Meade, MD\nTravel: Initial Training at Mechanicsburg, PA | Minimal travel for future training\nSchedule: 10-hour shift rotation is required - either Sunday to Wednesday, or Wednesday to Saturday\nClearance Requirement: DoD Secret with the ability to obtain and maintain a TS.\nCompensation Range: $120,000-$127,000\nIntelligent Waves delivers mission-focused multi-domain operational expertise and innovation to the Government through high-impact technology solutions in cybersecurity, data science, enterprise network & systems engineering, software development, and cognitive human performance.\nANYTIME. ANYWHERE. ANY DOMAIN.\nSince 2006, we have proudly served federal agencies including the Department of Defense. Our ability to operate globally in a wide range of environments, coupled with our deep understanding of customer needs and requirements, enables us to provide cost-effective solutions that support some of the nation's most complex and mission-critical objectives.\nAdherence to all customer site protocols is mandatory for employees.\nResponsibilities\nTechnical Support and Troubleshooting\nProvide Tier II technical support for enterprise Intelligence, Surveillance, and Reconnaissance (ISR) systems supporting worldwide operations, troubleshooting application, network, Linux, virtualization, and system issues using established procedures and technical documentation.\n\nResolve issues during initial customer engagement whenever possible; escalate complex or unresolved issues to Tier III engineering with complete technical documentation and troubleshooting results.\n\nCustomer Support and Incident Management\nReceive and respond to support requests via telephone, email, chat, and enterprise ticketing systems; create, document, prioritize, and manage tickets within the organization’s IT Service Management (ITSM) platform.\n\nManage incidents through resolution, provide timely updates to customers, Operations leadership, and engineering teams, and verify customer satisfaction before ticket closure.\n\nSystem Monitoring and Service Restoration\nMonitor operational systems, alerts, and dashboards to identify and respond to service disruptions.\n\nCoordinate with software, systems, network, cybersecurity, and Field Service Representative (FSR) teams to restore service.\n\nTesting and Documentation\nSupport production-equivalent test environments to reproduce customer issues and validate fixes.\n\nMaintain operational documentation, knowledge articles, and standard operating procedures.\n\nQualifications\nEducation and Experience\nBachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field; or an associate’s degree with equivalent experience.\n\nMinimum of 2 years of experience supporting enterprise IT systems, technical operations, or help desk/service desk environments.\n\nExperience supporting enterprise applications, web services, or Linux-based environments, including troubleshooting Windows and/or Linux systems in production.\n\nTechnical Knowledge and Skills\nWorking knowledge of TCP/IP networking, LAN/WAN technologies, DNS, DHCP, and network troubleshooting.\n\nWorking knowledge of Linux operating systems, such as Red Hat Enterprise Linux, CentOS, Ubuntu, or equivalent.\n\nFamiliarity with virtualization platforms, such as VMware, Hyper-V, or similar technologies.\n\nStrong analytical and troubleshooting skills, including the ability to isolate hardware, software, and network issues.\n\nExperience using IT service management (ITSM) or help desk ticketing systems and documenting technical issues clearly and accurately.\n\nCommunication and Customer Service\nExcellent verbal and written communication skills and a strong customer service orientation.\n\nAbility to work effectively under pressure in a mission-critical environment.\n\nSecurity Clearance\nDoD Secret with the ability to obtain and maintain a TS.\n Preferred Qualifications\nMission and Operational Experience\nExperience supporting DoD or Intelligence Community environments, including prior military or DoD contractor experience.\nExperience supporting Intelligence, Surveillance, and Reconnaissance (ISR), Full Motion Video (FMV), or enterprise mission systems.\nExperience supporting 24/7 operational environments.\nTechnical Knowledge and Skills\nFamiliarity with video streaming technologies and FMV systems.\n\nExperience with Kubernetes or containerized environments.\n\nExperience supporting enterprise storage technologies, including Fibre Channel and iSCSI.\n\nExperience with ServiceNow or other enterprise IT service management (ITSM) platforms.\n\nSecurity and Compliance\nFamiliarity with the Risk Management Framework (RMF), DISA Security Technical Implementation Guides (STIGs), and Information Assurance requirements.\n\nCertifications\nSecurity+, Linux+, Network+, CCNA, or an equivalent industry certification.","description_format":"text","description_chars":5766,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-29T17:20:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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