{"id":1980260,"url":"https://alion.io/job/intelligent-waves-tier-ii-network-application-support-tech","title":"Tier II Network Application Support Tech","company":{"id":1871154,"name":"Intelligent Waves","domain":"intelligentwaves.com","url":"https://alion.io/company/intelligentwaves","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Meade, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":127000,"currency":"USD","period":"year","gross":null,"usd_annual":127000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"Git","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Red Hat","optional":false},{"name":"Rest API","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-06T23:11:34Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-11T00:24:36Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nIntelligent Waves is seeking a Tier II Operations Technician to provide application support, network support, and Red Hat Linux systems administration for an emerging DoW and Intelligence Community communications system. Based at DISA Headquarters in Fort Meade, MD, with occasional travel to Mechanicsburg, PA, for training, this role works alongside contractor and government engineering professionals to manage applications, networks, and systems; troubleshoot complex architecture issues; and support a large community of customers. Responsibilities include investigating and resolving technical issues, performing software repairs, using diagnostic tools and testing methods, and escalating issues as needed. The ideal candidate brings strong problem-solving skills and a demonstrated record of supporting hundreds of users and large-scale network and communications systems in a 24/7 operational environment\nLocation: Fort Meade, MD\nTravel: None\nSchedule: 10-hour shift rotation is required - either Sunday to Wednesday, or Wednesday to Saturday\nClearance Requirement: DoD Top Secret Clearance w/TS-SCI eligibility\nCompensation Range: $120,000-$127,000\nIntelligent Waves delivers mission-focused multi-domain operational expertise and innovation to the Government through high-impact technology solutions in cybersecurity, data science, enterprise network & systems engineering, software development, and cognitive human performance.\nANYTIME. ANYWHERE. ANY DOMAIN.\nSince 2006, we have proudly served federal agencies including the Department of Defense. Our ability to operate globally in a wide range of environments, coupled with our deep understanding of customer needs and requirements, enables us to provide cost-effective solutions that support some of the nation's most complex and mission-critical objectives.\nAdherence to all customer site protocols is mandatory for employees.\nResponsibilities\nSystem & Application Support\nSupport a large-scale Full Motion Video (FMV) architecture, proactively identifying and resolving issues affecting the application portal, infrastructure, and network backbone.\nDiagnose system issues, perform fault isolation, and restore services within operational environments.\nAssist with large-scale system and architecture implementations and ongoing operational support.\nTechnical Troubleshooting\nTroubleshoot software, infrastructure, networking, and deployment issues directly within operational environments.\nUtilize network protocols and services to support LAN/WAN implementation, troubleshooting, and performance.\nAdminister Linux-based systems and support environments utilizing Git, Docker, Kubernetes, and CI/CD pipelines.\nIssue Management & Escalation\nIdentify, document, track, and manage technical issues through resolution.\nEscalate complex or unresolved issues to Tier III support teams as necessary.\nMaintain accurate documentation of system issues, troubleshooting activities, risks, and resolutions.\nCustomer & Stakeholder Support\nProvide internal and external customers with responsive, concise, and accurate updates regarding service status, technical issues, risks, and resolution efforts.\nCommunicate technical information clearly to both technical and non-technical stakeholders.\nTechnical Collaboration\nWork collaboratively within a technical team environment alongside software, network, and systems engineers.\nCoordinate troubleshooting and operational support activities across technical disciplines.\nAdditional Responsibilities\nPerform other duties as assigned.\nQualifications\nDoD Top Secret Clearance w/TS-SCI eligibility \n3-10 years of experience and a bachelor’s or master’s degree.\nDemonstrated ability to independently diagnose and resolve complex technical issues in operational or customer-facing environments.\nExperience with web-based technologies, Linux/Unix operating systems, and database queue generation.\nKnowledge of WAN environments and supporting infrastructure, including routers, switches, and firewalls.\nFamiliarity with PostgreSQL, REST APIs, Linux administration, and distributed systems.","description_format":"text","description_chars":4091,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United 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