{"id":889488,"url":"https://alion.io/job/intellihub-key-customer-account-manager","title":"Key Customer Account Manager","company":{"id":679610,"name":"Intellihub","domain":"intellihub.com.au","url":"https://alion.io/company/intellihub-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-13T22:15:35Z","employer_posted_date":"2026-09-13","last_verified_at":"2026-10-19T17:27:45Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Intellihub is committed to simplifying the energy transition - as a leader in smart metering across ANZ and innovator of solar, battery, EV, virtual power plant and home electrification solutions.\nWith strong leadership supporting you, a career at Intellihub is defined by flexibility, growth and a deeply fulfilling experience. We're changing energy - bring yours.\n The Sales & Business Development team is the link between our customers and the wider business. We champion our customers' needs, build strong relationships, bring new products and services to market, and maintain a strong focus on regulatory compliance.\nAs our Key Customer Account Manager, you'll be responsible for building and growing relationships with some of our most important customers. You'll work closely with internal teams to deliver excellent customer outcomes, identify growth opportunities, and help drive long-term commercial success.\nYour Key Accountabilities\nManage a portfolio of key customer accounts and act as their primary point of contact.\nDevelop and deliver account plans that support customer priorities and business objectives.\nOversee the commercial management of customer contracts, ensuring contractual obligations are continuously met by both parties.\nPartner with internal teams to resolve issues, improve service delivery, and enhance the customer experience.\nIdentify opportunities to expand services, grow revenue, and strengthen customer relationships.\nRepresent the customer voice across the business to support operational improvements and product development.\nBuild strong relationships with customers, industry stakeholders, and internal teams.\nContribute to a safe, healthy and compliant workplace\n This role would suit a commercially minded relationship manager who enjoys building trusted customer partnerships and delivering outcomes in a service-based environment. You'll bring experience managing strategic customer relationships and long-term commercial agreements, with the ability to understand complex customer needs, navigate technical and operational discussions, and identify opportunities that create value for both the customer and the business. Industry experience within energy, utilities, infrastructure, telecommunications, or a similarly technical environment will be highly regarded, as it will help you quickly understand customer challenges and deliver effective solutions.\nExperience managing strategic customer accounts and long-term customer relationships.\nProven experience managing complex commercial contracts and ensuring contractual obligations and service levels are met.\nA customer-focused, outcomes-driven approach with the ability to balance customer needs with business objectives.\nThe ability to manage complex customer and operational issues, working collaboratively across the business to drive outcomes and communicate effectively with customers.\nStrong relationship-building, communication and stakeholder management skills.\nDemonstrated experience developing account plans and identifying opportunities that drive customer value and account growth.\nRelevant tertiary qualifications or equivalent experience, with a strong technical aptitude and the ability to quickly understand complex products, services and customer environments.\nA commitment to health and safety.\n We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry-leading tools, and a strong commitment to employee well-being, all supported by a competitive salary and benefits package.\nSound exciting? Apply now and be part of a team that's shaping the future of energy.","description_format":"text","description_chars":3819,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Energy Efficiency","Smart Grid"],"lifecycle":[{"event":"open","at":"2026-09-14T05:59:35Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.533,"p_room":0.45,"age_days":35,"expected_fill_days":23,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/intellihub-key-customer-account-manager","json_url":"https://alion.io/job/intellihub-key-customer-account-manager.json","meta":{"generated_at":"2026-10-19T17:38:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13464,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679610},"rest":"https://alion.io/mcp/rest/get_company?id=679610"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintellihub-key-customer-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintellihub-key-customer-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintellihub-key-customer-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intellihub-key-customer-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintellihub-key-customer-account-manager"}]}