{"id":511897,"url":"https://alion.io/job/intellistack-customer-success-manager","title":"Customer Success Manager","company":{"id":9062,"name":"Intellistack","domain":"intellistack.com","url":"https://alion.io/company/intellistack","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-28T14:43:54Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-11-03T16:14:52Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":66},"description":"About Intellistack\nAt Intellistack, we're committed to revolutionizing the way organizations collect information, automate workflows, and create seamless digital experiences.\nFounded with the belief that work should be simplified, Intellistack has grown into a leading provider of powerful, no-code productivity solutions that help teams do more with less. Across thousands of organizations worldwide, our tools and platform empower users to quickly build custom forms, automate document generation, capture eSignatures, and streamline data-driven processes-all without needing to write a single line of code.\nWith intuitive solutions that put power in the hands of everyday users, we make it easier to build, automate, and optimize processes at scale.\nWho We Are\n At Intellistack, we don’t do status quo. We move fast, think deep, and build what’s next-powered by people, supercharged by AI.\nWe’re a team of builders: curious, driven, and relentless about solving the real problem. Around here, feedback is fuel, clarity wins, and change is the default setting. If you’re hungry to grow and ready to leave a dent, you’ll fit right in.\nAbout the Role\nAs a Customer Success Manager at Intellistack, you will own the post-sale relationship with a portfolio of customers, acting as their primary advocate and partner. You’ll help customers realize maximum value from our platform, guiding them through best practices, new features, and strategic alignment to ensure their success. You’ll be joining a fast-moving, customer-centric team where feedback is fuel and your work directly impacts customer outcomes.\nWhat You'll Do\nOversee onboarding and ensure successful implementation for new accounts.\n\nGuide existing accounts to maximize value and efficiency with Intellistack’s platform.\n\nMonitor account health, proactively identifying risk and opportunity.\n\nDevelop success plans and business reviews that align with customer goals.\n\nBuild consultative relationships with executive sponsors and stakeholders.\n\nDrive adoption, license utilization, and identify expansion opportunities.\n\nAct as a customer advocate internally across Product, Sales, Engineering, and more.\n\nLead strategic check-ins and Adoption Reviews to drive customer alignment.\n\nEducate customers on available resources like training, certifications, and webinars.\n\nPartner with Sales to support retention and contract cycles.\n\nManage renewals in accounts that are assigned.\n\nMaintain accurate data on all interactions using Salesforce and other tools.\n\nMeet account performance objectives including churn reduction and upsell targets.\n\nWhat You'll Bring\n2+ years of experience as a Customer Success Manager in a SaaS environment.\n\nStrong knowledge of SaaS platforms and digital ecosystems.\n\nBackground in Product Management, Consulting, Data/Financial Analysis preferred.\n\nExceptional communication, presentation, and relationship-building skills.\n\nHigh attention to detail, organization, and follow-through.\n\nComfort with cross-functional collaboration and strategic thinking.\n\nWillingness to travel periodically as needed.\n\nSalary Range: $80,000 -$90,000 base salary + Bonus. Actual compensation may vary based on skills, experience, and location.\nIntellistack is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law.\nWe strongly encourage individuals from all backgrounds - especially women, people of color (including bilingual and bicultural individuals), LGBTQ+ persons, and people with disabilities - to apply. 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