{"id":1737759,"url":"https://alion.io/job/intellistack-vp-customer-solutions","title":"VP, Customer Solutions","company":{"id":9062,"name":"Intellistack","domain":"intellistack.com","url":"https://alion.io/company/intellistack","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":300000,"max":325000,"currency":"USD","period":"year","gross":null,"usd_annual":325000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T17:12:49Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-14T23:46:00Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About Intellistack\nAt Intellistack, we're committed to revolutionizing the way organizations collect information, automate workflows, and create seamless digital experiences.\nFounded with the belief that work should be simplified, Intellistack has grown into a leading provider of powerful, no-code productivity solutions that help teams do more with less. Across thousands of organizations worldwide, our tools and platform empower users to quickly build custom forms, automate document generation, capture eSignatures, and streamline data-driven processes-all without needing to write a single line of code.\nWith intuitive solutions that put power in the hands of everyday users, we make it easier to build, automate, and optimize processes at scale.\nWho We Are\n At Intellistack, we don’t do status quo. We move fast, think deep, and build what’s next-powered by people, supercharged by AI.\nWe’re a team of builders: curious, driven, and relentless about solving the real problem. Around here, feedback is fuel, clarity wins, and change is the default setting. If you’re hungry to grow and ready to leave a dent, you’ll fit right in.\nABOUT THE ROLE\nIntellistack is looking for a VP, Customer Solutions to lead the teams that focuses on the customer’s time to value. Reporting to the Chief Customer Officer, you'll own the strategy, delivery quality, and team leadership for our Sales Engineering, Implementation Engineering, and Solutions Architecture organizations. You'll lead through a team of Directors and Senior Managers across each discipline. You’ll have direct ownership of services bookings/revenue, margin, utilization, and commercial strategy. This is a highly visible, cross-functional leadership role for someone who has scaled professional services or technical customer-facing teams at a B2B SaaS company and knows how to balance speed, quality, and customer trust at scale.\nWHAT YOU'LL DO\nOwn the commercial performance of Professional Services, including bookings, revenue, gross margin, utilization, and forecast accuracy.\n\nBuild and execute the Professional Services growth strategy, identifying opportunities to expand services revenue across new and existing customers.\n\nPartner closely with Sales to scope, position, price, and close services as part of strategic customer engagements.\n\nBring demonstrated experience commercializing Professional Services, including packaging, pricing, SOW development, and services attach strategies.\n\nOwn services pipeline and forecasting, with clear accountability for bookings, revenue conversion, backlog, and capacity planning.\n\nDevelop repeatable services offerings and packages that accelerate customer time-to-value while creating scalable, profitable revenue streams.\n\nBring strong SaaS commercial experience, with an understanding of how Professional Services can accelerate software adoption, expansion, retention, and ARR growth.\n\nServe as an executive-level customer partner, able to connect business requirements to implementation strategy and articulate the value of additional services investment.\n\nDemonstrated ability to translate business requirements into scalable technical solutions, balancing customer needs with product capabilities, implementation complexity, and long-term maintainability.\n\nDevelop and execute a Professional Services partner strategy that leverages SIs, consulting firms, and implementation partners to scale delivery capacity, extend market reach, and support company growth.\n\nWHAT YOU'LL BRING\n10+ years of Professional Services experience in B2B SaaS, with progressive leadership responsibility and direct ownership of commercial outcomes.\n\nStrong commercial orientation, with demonstrated ownership of services bookings, revenue, gross margin, utilization, and forecast accuracy.\n\nStrong technical leadership experience, with the ability to lead teams responsible for complex implementations, integrations, solution architecture, and enterprise deployments.\n\nProven experience building and scaling Professional Services organizations that balance revenue growth, profitability, delivery excellence, and customer outcomes.\n\nTrack record of developing services strategy, including packaging, pricing, scoping, SOW development, attach strategies, and repeatable offerings.\n\nExperience building and executing a Professional Services partner strategy, including identifying, enabling, and managing SIs, consulting firms, and implementation partners.\n\nDeep experience partnering with Sales throughout the sales cycle to scope solutions, position services, navigate complex customer requirements, and close business.\n\nStrong understanding of the SaaS business model and the role Professional Services plays in accelerating time-to-value, adoption, retention, expansion, and ARR growth.\n\nDemonstrated financial and operational discipline, including capacity planning, resource management, project profitability, change management, and margin optimization.\n\nAbility to build scalable delivery models, determining the right balance between internal resources, partners, and repeatable implementation methodologies.\n\nExecutive-level customer presence, with the ability to engage senior stakeholders, understand business objectives, and translate them into successful services engagements.\n\nData-driven leadership approach, using KPIs and operating metrics to identify issues, make decisions, and drive accountability.\n\nExperience leading technical resources, including solution architects, implementation consultants, developers, integration specialists, and other technical services professionals.\n\nCross-functional leadership experience working effectively across Sales, Customer Success, Product, Engineering, Finance, and Partnerships.\n\nStrong technical judgment with a commercial mindset, understanding how architecture and implementation decisions impact delivery cost, margin, scalability, customer satisfaction, and future expansion.\n\nBuilder mentality, comfortable creating the processes, systems, talent, and operating cadence required to scale a Professional Services organization.\n\nBONUS POINTS\nExperience with no-code/low-code, workflow automation, contract lifecycle management (CLM), or data platform products.\n\nExperience leading services teams through an M&A integration, rebrand, or major platform transition.\n\nFamiliarity with tools like Salesforce, or professional services automation (PSA) platforms.\n\nCOMPENSATION\nThe On-Target-Earnings for this role are $300,000-$325,000, comprised of a base salary and variable. Actual compensation may vary based on skills, experience, and location.\nIntellistack is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law.\nWe strongly encourage individuals from all backgrounds - especially women, people of color (including bilingual and bicultural individuals), LGBTQ+ persons, and people with disabilities - to apply. 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