{"id":2103134,"url":"https://alion.io/job/intellistaff-account-manager","title":"Account Manager","company":{"id":1173444,"name":"Intellistaff","domain":"intellistaff.ca","url":"https://alion.io/company/intellistaff","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"C","score":68,"open_postings":22,"ghost_share":0.455,"stale_share":0,"repost_share":0.636,"time_to_fill_p50_days":12,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":32000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T19:20:49Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-18T11:09:26Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":14},"description":"Main Duties and Responsibilities\nClient Account Management\nManage client relationships and act as the main point of contact.\nUnderstand client needs, operations and service requirements.\nCoordinate projects, service delivery, reporting and follow-ups.\nConduct regular client reviews and maintain accurate account records.\nManage expectations and ensure confidentiality of client information.\n Client Retention & Account GrowthRetain and grow existing client accounts through proactive communication and service oversight.\nIdentify opportunities to expand services and develop strategic accounts.\nPromote relevant services and support renewals, pricing reviews and service expansions.\nIdentify future client needs and ensure opportunities are properly recorded and followed through.\n Hardware Requirements & Store OpportunitiesIdentify and document client IT hardware needs, replacement cycles and technology-refresh plans.\nAssess requirements for laptops, desktops, monitors, servers, networking equipment and peripherals.\nIdentify opportunities for new, refurbished or pre-owned equipment.\nRefer qualified opportunities to the relevant sales/technical teams and support quotations.\nMaintain accurate CRM records and follow up on opportunities.\nEnsure recommendations are suitable and aligned with approved pricing, availability and specifications.\n Project & Service CoordinationCoordinate client service requests, project requirements, timelines and logistics.\nLiaise with internal teams to ensure clear and accurate project instructions.\nCoordinate site assessments, collections, audits and decommissioning projects.\nMonitor projects from initiation through completion and client sign-off.\nEscalate delays, risks, discrepancies and complaints promptly.\nEnsure services are delivered according to approved quotes, SLAs and scope.\nQuotations & Commercial AdministrationPrepare and coordinate quotations, proposals, pricing and service agreements.\nEnsure commercial documents accurately reflect scope, pricing and timelines.\nLiaise with finance and management for pricing approvals.\nMaintain records of quotes, POs, contracts and client approvals.\nAssist with tenders, RFQs, supplier onboarding and approved negotiations.\nReporting & DocumentationEnsure accurate and timely project documentation and client reports.\nCoordinate asset registers, chain-of-custody records, certificates and settlement reports.\nReview documentation for accuracy and completeness before client submission.\nTrack outstanding approvals, sign-offs and supporting documentation.\nEnsure all assets are accurately accounted for and support client audits.\nService-Level Agreement ManagementManage client contracts, SLAs and project requirements.\nMonitor service levels, turnaround times and reporting deadlines.\nIdentify and resolve potential SLA issues proactively.\nTrack complaints, service failures and corrective actions.\nReport account risks and service performance to management.\nClient Complaints & EscalationsHandle and coordinate responses to client complaints and escalations.\nInvestigate issues, identify root causes and implement corrective actions.\nEscalate serious security, compliance, safety or asset-related incidents.\nMaintain accurate complaint records and client communications.\nIdentify recurring issues and recommend service improvements.\nFinancial & Account ControlMonitor account revenue, profitability, payments and outstanding invoices.\nLiaise with finance on invoicing, POs, credit notes and settlements.\nAssist with invoice disputes and outstanding documentation.\nSupport account forecasting, pipeline reporting and financial-risk management.\nCRM & Record ManagementMaintain accurate and up-to-date CRM and account records.\nRecord client interactions, requirements, opportunities, quotes and actions.\nTrack opportunity stages, values and expected close dates.\nMaintain clear records of client instructions and approvals.\nPrepare account and pipeline reports for management.\nStakeholder CoordinationBuild strong relationships with key client and internal stakeholders.\nCoordinate effectively across operations, logistics, technical, finance and sales teams.\nEnsure clear roles, responsibilities and approval processes.\nFacilitate client meetings and maintain professional communication.Compliance, Data Security & Environmental Responsibility\nEnsure projects comply with company procedures, contracts and legal requirements.\nSupport POPIA, data-security, chain-of-custody, environmental and safety compliance.\nEnsure secure handling of data-bearing devices and client assets.\nReport security, safety, asset-loss and compliance incidents promptly.\nSupport client sustainability and responsible-disposal objectives.\nKey Performance IndicatorsClient retention rate and contract/SLA renewal rate.\nRevenue and gross profit generated from assigned accounts.\nGrowth in revenue from existing clients and successful introduction of additional services.\nNumber and value of qualified hardware requirements identified and referred.\nConversion rate and revenue generated from referrals.\nAccuracy and completeness of stakeholder hardware requirement information.\nClient satisfaction, complaint-resolution performance and reduction in repeated service failures.\nPercentage of reports and project documentation delivered within agreed turnaround times.\nAccuracy and completeness of client documentation and serial-number reconciliation.\nNumber and value of active opportunities and accuracy of account forecasts.\nCRM accuracy, activity-recording compliance and completion of formal account reviews.\nOutstanding invoice and payment-resolution performance.\nCompliance with internal procedures, client requirements and management-system standards.\nAchievement of monthly, quarterly and annual account targets.\nMinimum Qualifications and Requirements\nDiploma or degree in Business Management, Sales, Marketing, Account Management, Information Technology, Environmental Management, Supply Chain Management or a related field.\nDrivers License and own vehicle.\nComputer literacy, including proficiency in Microsoft Office, CRM systems and reporting tools.\nBasic knowledge of business IT hardware, including desktops, laptops, monitors, servers, storage devices, networking equipment, peripherals and components.\nAbility to identify, clarify and document stakeholder hardware requirements accurately.\n Alternative Requirements3 - 5 years experience in account management, business development, IT services, IT asset management, technology sales, recycling, logistics or environmental services.\nExperience managing corporate, mining, government or institutional clients.\nExperience coordinating operational service delivery across multiple departments.\nA proven record of client retention, revenue growth, sales opportunity development and complaint resolution.\nPractical knowledge of quotations, purchase orders, contracts, invoicing and service-level 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