{"id":1812398,"url":"https://alion.io/job/intelogix-call-center-representative-bankruptcy","title":"Call Center Representative - Bankruptcy","company":{"id":1988555,"name":"InteLogix","domain":"intelogix.com","url":"https://alion.io/company/intelogix","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":13,"ghost_share":0,"stale_share":0.692,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":12,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":24000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-03T21:20:49Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-27T05:19:46Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Pay rate: $12.30/hr\nWho we are:\nAt InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.\nWhat’s the Role About?\nIf you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!\nIn this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.\nAre you energetic, enthusiastic with an engaging personality?\n\nAre you driven to deliver effective results while providing excellent customer service?\n\nDo you have extraordinary communication skills?\n\nWhat’s in it for YOU?\nPaid Training\n\nMedical, Dental, and Vision Insurance\n\nPaid Time Off\n\nEmployee Discounts\n\nFull-time, non-seasonal\n\nCareer Advancement\n\nResponsibilities:\nMonitor bankruptcy filings and identify all related customer accounts and sub-accounts\nCreate and maintain bankruptcy cases in accordance with established procedures\nPrepare statements of account detailing pre- and post-petition balances when required\nProcess credits for pre-petition balances and ensure accurate account updates\nHandle inbound calls from residential customers regarding bankruptcy-related inquiries\nEducate customers on bankruptcy processes, account status, billing procedures, and pre- and post-petition balances\nManage and complete assigned bankruptcy-related offline processes\nMaintain accurate documentation and account records\nProvide cross-functional support and backup coverage for team processes as needed\nAdhere to departmental procedures, compliance requirements, and service level expectations\nCollaborate effectively with team members to ensure continuous workflow coverage\nPerform additional duties as required by management\nWhat We Look for in a Candidate:\nMust be 18 years of age or older\nHigh School Diploma or equivalent required\nSuperb attendance, so you can be there when our customers need us\nPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone\nAbility to remain engaged on the phone throughout the entirety of your shift with no distractions\nCall Center or Collections experience preferred\nAt least 1 year of Customer Service experience required\nExcellent communication, both written and oral\nAbility to apply basic mathematical concepts\nWork at home requirements:\nInteLogix will provide a computer for the duration of your employment on this program\nMust provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer\nHigh speed internet with an ethernet connection to the router (no satellite, wireless or hotspot) 10 Mbps download and 5 Mbps upload speed\nWiFi must be turned off at all times\nPrivate and distraction free home work space with the ability to close a door\nAll job offers are contingent upon completion of drug screen and background check.\nInteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.\nThis position supports a client program subject to contractual security and access requirements. 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