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As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.\nWhat’s the Role About?\nIf you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!\nIn this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.\nAre you energetic, enthusiastic with an engaging personality?\n\nAre you driven to deliver effective results while providing excellent customer service?\n\nDo you have extraordinary communication skills?\n\nWhat’s in it for YOU?\nPaid Training\n\nMedical, Dental, and Vision Insurance\n\nPaid Time Off\n\nEmployee Discounts\n\nFull-time, non-seasonal\n\nCareer Advancement\n\nHandle inbound calls from customers of a major telecommunications company\nTake payments on customer wireless, wireline and connect accounts\nManaging customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended\nCorrects any deficiencies or oversights as outlined by management and/or quality control\nMaintains good public relations\nAdhere to Company attendance, punctuality, and meal and rest break requirements\nMaintain concentration and focus in order to meet performance goals\nReact positively to an ongoing, changing environment\nDemonstrate the ability to handle pressure when attempting to meet deadlines and performance goals\nMaintain good working relationship with assigned supervisors and coworkers\nAssists Managers on special projects\nComplies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test\nPerform additional duties as required by management\nWhat We Look for in a Candidate:\nMust be 18 years of age or older\nHigh School Diploma or equivalent required, BA degree preferred\nSuperb attendance, so you can be there when our customers need us\nPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone\nAbility to remain engaged on the phone throughout the entirety of your shift with no distractions\nCall Center or Collections experience preferer\nAt least 1 year of Customer Service experience required\nExcellent communication, both written and oral\nAbility to apply basic mathematical concepts\nWork at home requirements:\nInteLogix will provide a computer for the duration of your employment on this program\nMust provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer\nHigh speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed\nWi-Fi must be turned off at all times\nPrivate and distraction free homework space with the ability to close a door\nInteLogix is an equal opportunity employer. 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