{"id":1518204,"url":"https://alion.io/job/intelogix-customer-service-representative-3","title":"Customer Service Representative","company":{"id":1988555,"name":"InteLogix","domain":"intelogix.com","url":"https://alion.io/company/intelogix","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":17000,"period":"year","method":"role_country_seniority_unknown","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-15T00:00:00Z","employer_posted_date":"2026-06-15","last_verified_at":"2026-10-06T20:27:06Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":113},"description":"Who we are:\nAt InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.\nWhat’s the Role About?\nIf you like to solve problems and interact with people around the Globe, this is the career for you!\nIn this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.\nAre you energetic, enthusiastic with an engaging personality?\n\nAre you driven to deliver effective results while providing excellent customer service?\n\nDo you have extraordinary communication skills?\n\nWhat’s it in for YOU?\nPaid Training\n\nHMO and Group Life Insurance\n\nPaid Time Off\n\nReferral Program\n\nCareer Advancement\n\nWhat’s the Role About?\nIf you like to solve problems and interact with people around the Globe, this is the career for you!\nIn this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.\nAre you energetic, enthusiastic with an engaging personality?\nAre you driven to deliver effective results while providing excellent customer service?\nDo you have extraordinary communication skills?\nWhat’s it in for YOU?\nPaid Training\nHMO and Group Life Insurance\nPaid Time Off\nFull-time employment\nCareer Advancement\nResponsibilities\nServe as the primary point of contact for customers via phone\nProvide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions\nMaintain a thorough understanding of products, services, and policies to effectively assist customers\nAccurately document customer interactions and transactions across all tools/platforms\nCollaborate with other departments to resolve customer issues and escalate complex problems as necessary\nStrive to exceed customer satisfaction goals and performance metrics\nContinuously seek opportunities to improve the customer experience and streamline processes\nStay updated on product knowledge and industry trends to better assist customers\nAbility to work within the defined hours of operation with flexibility needed on weekends and holidays \nWhat We Look for in a Candidate:\nHigh School Diploma or equivalent\nAt least 6 months of international call center experience required (voice/phones)\nGood communication skills\nAmenable to work onsite at Estancia, Pasig City\nPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone","description_format":"text","description_chars":3033,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial 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