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As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. \nJoin us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.\nWhat’s the Role About?\nIf you like to solve problems and interact with people around the Globe, this is the career for you!\nIn this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.\nAre you energetic, enthusiastic with an engaging personality?\nAre you driven to deliver effective results while providing excellent customer service?\nDo you have extraordinary communication skills?\nWhat’s it in for YOU?\nPaid Training\nMedical Insurance\nLife Insurance\nTransportation\nPaid Time Off (vacation)\nOpportunities for career growth\nResponsibilities:\nServe as the primary point of contact for customers via phone\nProvide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions\nMaintain a thorough understanding of products, services and policies to effectively assist customers\nAccurately document customer interactions and transactions across all tools/platforms\nCollaborate with other departments to resolve customer issues and escalate complex problems as necessary\nStrive to exceed customer satisfaction goals and performance metrics\nStay updated on product knowledge and industry trends to better assist customers\nAbility to work within the defined hours of operation with flexibility needed on weekends and holidays\nRequirements:\nFluent English (Minimum B2 level - 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