{"id":1518189,"url":"https://alion.io/job/intelogix-customer-service-representative-onsite-2","title":"Customer Service Representative Onsite","company":{"id":1988555,"name":"InteLogix","domain":"intelogix.com","url":"https://alion.io/company/intelogix","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Paso, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-02T03:33:29Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Pay Rate $15/hr\nWho we are:\nAt InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.\nWhat’s the Role About?\nIf you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!\nIn this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.\nAre you energetic, enthusiastic with an engaging personality?\n\nAre you driven to deliver effective results while providing excellent customer service?\n\nDo you have extraordinary communication skills?\n\nWhat’s in it for YOU?\nPaid Training\n\nMedical, Dental, and Vision Insurance\n\nPaid Time Off\n\nEmployee Discounts\n\nFull-time, non-seasonal\n\nCareer Advancement\n\nResponsibilities:\nAssist users with test scheduling, rescheduling, and general exam coordination\nProvide real-time troubleshooting for login issues, system access, and platform errors\nAsk probing questions to determine the root cause of the issue\nClearly communicate technical information and troubleshooting steps to customers with varying levels of technical understanding\nMaintain accurate records of customer interactions, problem resolutions, and follow-up actions in the call log database\nExercise patience, empathy, and active listening skills to understand and address customer needs and concerns\nEscalate complex issues to senior support staff or technical teams as needed\nAdhere to call center procedures, scripts, and quality standards\nWhat We Look for in a Candidate:\n18 years of age or older with a High School Diploma or GED\nTech-savvy with the ability to navigate multiple windows and tabs while delivering top-tier customer support over the phone\nTyping proficiency of 35 WPM with accuracy\nMinimum 1 year of customer service experience required; 2 years of call center experience preferred\nExcellent attendance, ensuring you're there when our customers need you\nSolid understanding of computer hardware, software, operating systems, and basic networking principles. Ability to troubleshoot common computer-related issues.\nAbility to analyze customer issues, identify root causes, and determine appropriate solutions.\nProven ability to apply logic and reasoning to resolve complex customer problems.\nExcellent phone etiquette and verbal communication skills with the ability to articulate technical information clearly and concisely\nAbility to compose professional and grammatically correct email responses, both internally and externally as needed\nDemonstrated ability to actively listen to customer concerns and gather relevant information\nA genuine ability to empathize with customers and handle challenging conversations with poise and professionalism\nA strong commitment to providing outstanding customer service and exceeding customer expectations\nAll job offers are contingent upon:\nCompletion of drug screen\n\nCompletion of background check\n\nInteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.\nThis position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.","description_format":"text","description_chars":4057,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T10:34:16Z"}],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.636,"p_room":0.75,"age_days":15,"expected_fill_days":16,"reasons":["conf:2","win:late","comp:junior"],"computed_at":"2026-10-02T05:45:00Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/intelogix-customer-service-representative-onsite-2","json_url":"https://alion.io/job/intelogix-customer-service-representative-onsite-2.json","meta":{"generated_at":"2026-10-03T04:11:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4342,"day_limit":5000,"remaining_today":658,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}