{"id":1518191,"url":"https://alion.io/job/intelogix-customer-service-representative-onsite-3","title":"Customer Service Representative (Onsite)","company":{"id":1988555,"name":"InteLogix","domain":"intelogix.com","url":"https://alion.io/company/intelogix","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Copperas Cove, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-12T04:46:56Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Pay rate: $16/hr\nWho we are:\nAt InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.\nWhat’s the Role About?\nIf you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!\nIn this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.\nAre you energetic, enthusiastic with an engaging personality?\n\nAre you driven to deliver effective results while providing excellent customer service?\n\nDo you have extraordinary communication skills?\n\nWhat’s in it for YOU?\nPaid Training\n\nMedical, Dental, and Vision Insurance\n\nPaid Time Off\n\nEmployee Discounts\n\nFull-time, non-seasonal\n\nCareer Advancement\n\nResponsibilities\nServe as the primary point of contact for customers via phone\n\nMake outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts\n\nProvide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions\n\nMaintain a thorough understanding of products, services and policies to effectively assist customers\n\nAccurately document customer interactions and transactions across all tools/platforms\n\nCollaborate with other departments to resolve customer issues and escalate complex problems as necessary\n\nStrive to exceed customer satisfaction goals and performance metrics\n\nContinuously seek opportunities to improve the customer experience and streamline processes\n\nStay updated on product knowledge and industry trends to better assist customers\n\nAbility to work within the defined hours of operation with flexibility needed on weekends and holidays\n\nMonday - Friday: 7 a.m. to 8 p.m\n\nRotating Saturday Shift: 10 a.m. to 3 p.m.\n\nWhat We Look for in a Candidate:\nMust be 18 years of age or older\n\nHigh School Diploma or equivalent\n\nAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions,constant sedentary work\n\nPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone\n\nTyping Assessment required\n\nSuperb attendance, so you can be there when our customers need us\n\nAll job offers are contingent upon completion of drug screen and background checks.","description_format":"text","description_chars":2960,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T10:34:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.489,"p_room":0.55,"age_days":25,"expected_fill_days":19,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/intelogix-customer-service-representative-onsite-3","json_url":"https://alion.io/job/intelogix-customer-service-representative-onsite-3.json","meta":{"generated_at":"2026-10-12T09:38:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14651,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1988555},"rest":"https://alion.io/mcp/rest/get_company?id=1988555"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintelogix-customer-service-representative-onsite-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintelogix-customer-service-representative-onsite-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintelogix-customer-service-representative-onsite-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intelogix-customer-service-representative-onsite-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintelogix-customer-service-representative-onsite-3"}]}