{"id":1518187,"url":"https://alion.io/job/intelogix-customer-service-representative-remote-2","title":"Customer Service Representative - Remote","company":{"id":1988555,"name":"InteLogix","domain":"intelogix.com","url":"https://alion.io/company/intelogix","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-30T20:51:22Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Pay rate: $16/hr\nWho we are:\nAt InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.\nWhat’s the Role About?\nIf you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!\nIn this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.\nAre you energetic, enthusiastic with an engaging personality?\n\nAre you driven to deliver effective results while providing excellent customer service?\n\nDo you have extraordinary communication skills?\n\nWhat’s in it for YOU?\nPaid Training\n\nMedical, Dental, and Vision Insurance\n\nPaid Time Off\n\nEmployee Discounts\n\nFull-time, non-seasonal\n\nCareer Advancement\n\nResponsibilities:\nRespond to incoming customer calls regarding their electric and gas services\n\nEducate customers on billing details including explaining charges, payment options, and available assistance programs\n\nProvide accurate information and solutions to customers, ensuring a high level of customer satisfaction.\n\nFocus on first call resolution with each customer.\n\nIdentify opportunities to add additional services or upgrades that align with customer needs.\n\nAssist customers with account management, including updates to personal information and services.\n\nDocument customer interactions in the call tracking system.\n\nHandle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion\n\nDemonstrate the ability to handle pressure when attempting to meet deadlines and performance goals\n\nPerform additional duties as required by management\n\nQualifications:\nHigh School Diploma or GED is required\n\n1 year of customer service experience is required\n\n1 year of call center experience is preferred\n\nExcellent customer service experience\n\nStrong written and verbal communication skills\n\nNatural ability to empathize with customers\n\nAbility to project and convey a positive, concerned, and professional image to customers\n\nAbility to be adaptable and quickly adjust to change\n\nMust be able to conduct research efficiently and effectively while working within specific time constraints\n\nAdhere to policies and procedures\n\nAdhere to work schedule and punctuality requirements\n\nMust be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems\n\nMust be able to maintain a high level of confidentiality in dealing with customer information\n\nMust be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism\n\nWork at home requirements:\nMust have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).\n\nDownload speed must be 10 Mbps or higher.\n\nUpload speed must be 5 Mbps or higher.\n\nDedicated workspace that is in a quiet and distraction free environment.\n\nInteLogix will provide a computer to use for the duration of the position.\n\nMust have personal device for 2 factor authentication\n\nAll job offers are contingent upon completion of drug and background checks.\nInteLogix is an equal opportunity employer: M/F/Disabled/Vet","description_format":"text","description_chars":3718,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T10:34:16Z"}],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.723,"p_room":0.9,"age_days":14,"expected_fill_days":21,"reasons":["conf:8","win:mid","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/intelogix-customer-service-representative-remote-2","json_url":"https://alion.io/job/intelogix-customer-service-representative-remote-2.json","meta":{"generated_at":"2026-10-01T20:02:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2750,"day_limit":5000,"remaining_today":2250,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}