{"id":1518179,"url":"https://alion.io/job/intelogix-customer-service-representative-remote","title":"Customer Service Representative - Remote","company":{"id":1988555,"name":"InteLogix","domain":"intelogix.com","url":"https://alion.io/company/intelogix","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":15,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-05T01:39:22Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Pay rate: $15/hr\nWho we are:\nAt InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.\nWhat’s the Role About?\nIf you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!\nIn this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.\nAre you energetic, enthusiastic with an engaging personality?\n\nAre you driven to deliver effective results while providing excellent customer service?\n\nDo you have extraordinary communication skills?\n\nWhat’s in it for YOU?\nPaid Training\n\nMedical, Dental, and Vision Insurance\n\nPaid Time Off\n\nEmployee Discounts\n\nFull-time, non-seasonal\n\nCareer Advancement\n\nJob Description\nResponsibilities:\nSuccessfully complete virtual paid training program which requires passing tests each week.\n\nServe as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistance\n\nProvide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions\n\nMaintain a thorough understanding of products, services and policies to effectively assist customers\n\nAccurately document customer interactions and transactions across all tools/platforms\n\nCollaborate with other departments to resolve customer issues and escalate complex problems as necessary\n\nStrive to exceed customer satisfaction goals and performance metrics\n\nContinuously seek opportunities to improve the customer experience and streamline processes\n\nStay updated on product knowledge and industry trends to better assist customers\n\nAbility to work within the defined hours of operation with flexibility needed on weekends and holidays\n\nWhat We Look for in a Candidate:\nMust be 18 years of age or older\n\nHigh School Diploma or equivalent\n\nAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work\n\nPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone\n\nSuperb attendance, so you can be there when our customers need us\n\nWork at home requirements:\nHigh speed internet with an ethernet connection to the router (no satellite or hotspot) 50 mbps download and 35 mbps upload speed\n\nWiFi must be turned off at all times\n\nWindows Updates must be current\n\nPrivate and distraction free home work space with the ability to close a door.\n\nAll job offers are contingent upon:\nCompletion of drug screen\n\nCompletion of background check\n\nCompletion of providing 3 internet speed tests submitted at different times of day\n\nCompletion of providing 3 photos of your work at home space","description_format":"text","description_chars":3408,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T10:34:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.736,"p_room":0.9,"age_days":10,"expected_fill_days":26,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/intelogix-customer-service-representative-remote","json_url":"https://alion.io/job/intelogix-customer-service-representative-remote.json","meta":{"generated_at":"2026-10-05T02:26:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3334,"day_limit":5000,"remaining_today":1666,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}