{"id":1518176,"url":"https://alion.io/job/intelogix-manager-workforce","title":"Manager, Workforce","company":{"id":1988555,"name":"InteLogix","domain":"intelogix.com","url":"https://alion.io/company/intelogix","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":930},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Erlang","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-09-30T20:51:22Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Who we are:\nInteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.\nKEY RESPONSIBILITIES\nScheduling\nBuild and publish weekly schedules for all accounts\nManage schedule change requests, exception processing, and shift swap approvals\nOptimize scheduling to minimize overstaffing and understaffing at interval level\nEnsure schedules reflect current capacity plan inputs and forecast volumes\nReal-Time Management\nMonitor intraday adherence and service levels across all accounts\nExecute intraday reforecasting when volume deviates significantly from plan\nEscalate and manage real-time staffing adjustments - overtime, voluntary time off, emergency coverage\nMaintain RTM dashboard accuracy with same-day resolution of data discrepancies\nCompliance\nOwn the compliance calendar\nConduct monthly compliance review of scheduling outputs; document findings\nEnsure zero scheduling violations across both countries; escalate risks immediately\nReporting & Analytics\nDeliver regional reporting suite on schedule and with documented accuracy\nProduce weekly adherence and schedule effectiveness reports for operations review\nProvide short-term outlook for Americas accounts as input to monthly capacity plan\nPeople Management\nSupervise WFM Supervisors and Analysts\nConduct regular 1:1s and structured performance conversations\nIdentify technical gaps in team; escalate development needs to Sr. WFM Manager\nREQUIREMENTS\nNon-Negotiable\nMinimum 3 years in Workforce Management in a contact center environment\nDirect scheduling and real-time management experience in a multi-site environment\nWorking knowledge of different rules relates to scheduling\nProficiency in WFM tools and scheduling software\nDemonstrated ability to manage adherence performance and intraday operations\nStrongly Preferred\nExperience managing WFM Global Operations\nFamiliarity with interval-level forecasting and Erlang C methodology\nHas supervised direct reports in a WFM or operations environment","description_format":"text","description_chars":2322,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T10:34:16Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":18,"reasons":["conf:8","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/intelogix-manager-workforce","json_url":"https://alion.io/job/intelogix-manager-workforce.json","meta":{"generated_at":"2026-10-02T00:39:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":606,"day_limit":5000,"remaining_today":4394,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}