{"id":1518174,"url":"https://alion.io/job/intelogix-operations-manager","title":"Operations Manager","company":{"id":1988555,"name":"InteLogix","domain":"intelogix.com","url":"https://alion.io/company/intelogix","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":33000,"period":"year","method":"role_country_seniority_unknown","sample_n":22},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-03T23:40:38Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Who we are:\nInteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.\nKey Responsibilities:\nLead customer care efforts, building out and executing on a global roadmap rooted in SLAs and KPIs.\nEstablish and evolve reporting on SLAs, KPIs, and other relevant insights, regularly present data to leadership.\nManage client communication and relationships.\nEvaluate existing systems and processes and implement redesigns to improve and optimize KPIs and efficiency.\nEstablish clear and measurable goals for the customer service teams; develop applicable metrics and track achievement of goals.\nOversee the deployment of technology and features that improve customer experience.\nAct as a change agent, systematically driving continuous improvement and operational excellence.\nStay abreast of overall business targets, schedules, and activities.\nWork closely with other functions for efficient day-to-day business operations.\nCollaborate other groups to address customer-impacting issues, armed with clear, data-driven business cases.\nManage the appropriate budgets and ensure staffing workforce planning adequately to cover volume and achieve SLAs.\nOversee the training and development of current/new hires to provide the level of service that exceed customer expectations.\nEnsure full compliance with all regulations, compliance, and audit reports.\nManage P&L for the program(s).\nParticipate in community engagement activities","description_format":"text","description_chars":1791,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T10:34:16Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["conf:1","win:early"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/intelogix-operations-manager","json_url":"https://alion.io/job/intelogix-operations-manager.json","meta":{"generated_at":"2026-10-04T01:24:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1825,"day_limit":5000,"remaining_today":3175,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}