{"id":4029368,"url":"https://alion.io/job/intelogix-sales-supervisor-call-center","title":"Sales Supervisor - Call Center","company":{"id":1988555,"name":"InteLogix","domain":"intelogix.com","url":"https://alion.io/company/intelogix","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0.091,"time_to_fill_p50_days":29,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Salvador, El Salvador"],"countries":["SV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-10T18:05:12Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T18:05:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who we are:\nInteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.\nSales Supervisor\nWho we are:\nInteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.\nOverview\nSales Supervisors at InteLogix play a key role in driving sales performance, revenue growth, employee engagement, and client satisfaction within our contact center operations.\nThis position is responsible for leading, coaching, and developing a team of Sales Representatives to achieve established sales targets and performance objectives. Through effective sales coaching, performance management, and real-time support, Sales Supervisors ensure their teams maximize sales opportunities, improve conversion rates, and consistently deliver results while maintaining strong partnerships with both employees and clients.\nResponsibilities\nOversee daily sales operations, including staffing, employee performance, productivity, and accountability.\nDrive individual and team sales targets, ensuring alignment with established KPIs, revenue goals, and client expectations.\nMonitor sales performance metrics, including conversion rates, sales volume, revenue generation, and individual productivity.\nDevelop and execute action plans to address sales performance gaps and improve overall team results.\nConduct one-on-one coaching sessions with each assigned Sales Representative at least once per week.\nProvide targeted coaching on sales techniques, objection handling, negotiation, upselling, and closing strategies.\nPerform regular call monitoring to evaluate sales effectiveness, identify improvement opportunities, and reinforce best practices, with a minimum of one call review per representative each week.\nEngage in real-time call listening to identify opportunities for immediate feedback and on-the-spot sales coaching.\nIdentify trends and opportunities within sales performance data to improve conversion rates and maximize revenue.\nMotivate and engage team members through performance recognition, sales initiatives, and incentive-driven activities.\nMaintain strong client relationships by ensuring sales objectives, business expectations, and performance standards are consistently met.\nUtilize AI-based coaching tools, when applicable, to analyze performance trends, identify behavioral patterns, and enhance coaching effectiveness.\nEnsure compliance with client requirements, sales procedures, and company policies.\nPrioritize assignments and follow up to ensure timely execution and completion.\nRepresent team needs and operational challenges to higher levels of management.\nQualifications\nProven ability to build and develop strong relationships with employees, customers, and clients.\nPrevious experience leading, coaching, or supervising sales teams is highly preferred.\nStrong understanding of sales performance metrics, conversion rates, revenue generation, and productivity indicators.\nDemonstrated ability to drive sales results and develop strategies to achieve performance targets.\nStrong analytical and problem-solving skills, including the ability to analyze performance data and identify improvement opportunities.\nEffective decision-making skills, adaptability, and the ability to work under pressure in a fast-paced environment.\nStrong verbal and written communication skills.\nExcellent time management and multitasking skills.\nProficiency with Microsoft Excel.\nSchedule flexibility to cover business needs and support on-call requirements as needed.\nMust be 18 years of age or older.\nHigh School Diploma or equivalent required; 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