{"id":1518184,"url":"https://alion.io/job/intelogix-supervisor","title":"Supervisor","company":{"id":1988555,"name":"InteLogix","domain":"intelogix.com","url":"https://alion.io/company/intelogix","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Salvador, El Salvador"],"countries":["SV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":100000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3741},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-09T00:41:05Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Who we are:\nInteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.\nOverview\nSupervisors at InteLogix play a key role in driving team performance, employee engagement, and client satisfaction within our contact center operations. This position is responsible for leading a team of Customer Service Representatives through effective coaching, performance management, and real-time support. Supervisors ensure service excellence by monitoring quality, developing action plans, and fostering a culture of accountability and continuous improvement while maintaining strong partnerships with both employees and clients.\nResponsibilities\nAs a supervisor, you will support operations in employee management. This includes overseeing & reporting daily activities, including staffing, training, performance management, and accountability.\n\nMaintain strong client relationships by ensuring client needs are met promptly and with the highest quality. Your dedication to client satisfaction is vital in this role.\n\nCoordinate meetings, focus groups and coaching to improve performance and assist with the development of strategies to increase overall productivity rates\n\nDevelop and execute action plans to address individual and team performance gaps, ensuring alignment with key performance indicators (KPIs) and client expectations\n\nConduct one-on-one coaching sessions with each assigned CSR at least once per week\n\nPerform regular call monitoring in alignment with client requirements, supplementing formal Quality Assurance (QA) monitoring, with a minimum of one call review per CSR each week.\n\nMaintain knowledge of all services tasks/programs, as well as systems and telecommunications capabilities\n\nEffectively explain calling techniques and procedures to associates\n\nEngage in real-time call listening to identify opportunities for immediate feedback and on-the-spot coaching\n\nUtilize AI-based coaching tools, when applicable, to analyze performance trends, identify behavioral patterns, and enhance the effectiveness of coaching interactions.\n\nEnforce call center regulations and policies\n\nPrioritize assignments, following up to ensure task completion\n\nRepresent the needs and issues off callers to higher level of management\n\nQualifications\nProven ability to build and develop strong relationships with employees, customers, and clients.\n\nStrong analytical and problem-solving skills are essential, including the ability to analyze complex data sets, identify trends, and develop improvement opportunities.\n\nEffective problem-solving skills, adaptability, and quick decision-making.\n\nDemonstrated ability to work effectively under pressure and manage multiple priorities within a fast-paced environment.\n\nExcellent decision-making skills with the ability to learn quickly and adapt to changing circumstances.\n\nStrong verbal and written communication skills to effectively convey ideas and information.\n\nExcellent time management and multitasking skills\n\nProficiency with Microsoft Excel\n\nThe supervisor will need schedule flexibility to cover business needs and support on call as required\n\nMust be 18 years of age or older\n\nHigh School Diploma or equivalent required, bachelor’s degree preferred\n\n3+ years of contact center experience","description_format":"text","description_chars":3608,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-09-30T10:34:16Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely 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