# Team Lead

Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations. InteLogix is hiring a full-time Team Leader for our on-site team in New Cairo, Egypt, supporting a U.S. education retail client's customer support center. You'll lead a team of Customer Service Representatives handling voice, email and chat, driving service levels, quality and customer satisfaction through hands-on floor support, coaching and clear communication with operations leadership. Responsibilities Lead, supervise and support a team of Customer Service Representatives handling inbound calls, emails and chats Monitor daily performance against service levels, productivity, quality, customer satisfaction and other targets Manage attendance, punctuality and schedule adherence, and address issues in line with company procedures Oversee real-time q

- **Id**: 3882317
- **Url**: <https://alion.io/job/intelogix-team-lead>
- **Role**: Management
- **Role family**: Management
- **Seniority**: lead
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: New Cairo, Egypt
- **Countries**: EG
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T18:34:04Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-07T05:27:08Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 3110
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Business Process Outsourcing (BPO), Call Center Services

## Company

- **Id**: 1988555
- **Name**: InteLogix
- **Domain**: intelogix.com
- **Url**: <https://alion.io/company/intelogix>
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 81
- **Open postings**: 10
- **Ghost share**: 0
- **Stale share**: 0.7
- **Repost share**: 0.1
- **Time to fill p50 days**: 29
- **Computed at**: 2026-11-07T05:47:08Z

## Technologies

- **Microsoft Office** — Optional: no
- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: English; Level: Advanced (C1); Optional: no

## Lifecycle

- Event: open; At: 2026-11-06T18:34:04Z

## Liveness

- **Score**: 60
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.602
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 29
- **Reasons**: conf:0, stale_co, win:early
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.