{"id":3899414,"url":"https://alion.io/job/intelogix-trainer-2","title":"Trainer","company":{"id":1988555,"name":"InteLogix","domain":"intelogix.com","url":"https://alion.io/company/intelogix","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0.1,"time_to_fill_p50_days":29,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Education","role_family":"Education","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T22:04:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Who we are:\nInteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.\nInteLogix is hiring a full-time Trainer for our on-site team in New Cairo, Egypt, supporting a U.S. education retail client's customer support center. You'll design and deliver classroom and systems training for new and existing Customer Service Representatives, covering products and services, policies, systems, communication and customer service skills, and track each trainee's progress to production readiness.\nResponsibilities\nDesign and deliver onboarding and initial training for newly hired Customer Service Representatives\nPlan and deliver refresher and ongoing training to reinforce knowledge and skills for existing agents\nTrain on product and service knowledge, client policies and procedures, systems and tools, communication and customer service techniques\nDevelop and update training materials, presentations, exercises and instructional content based on client requirements\nKeep training content current with the latest policies, procedures and approved updates\nCoordinate training schedules, learning objectives and program requirements with the training team\nUse varied, engaging training methods that support different learning styles\nConduct written and practical assessments to evaluate knowledge, skills and retention\nTrack attendance, individual progress and training results, and maintain accurate training records\nProvide constructive feedback and identify trainees who need additional support\nPrepare training completion and performance reports\nIdentify knowledge gaps and recommend improvements to materials, delivery methods and programs\nQualifications\nUniversity degree in any field strongly preferred; relevant experience considered in place of a degree\nAt least 1 year of experience as a trainer in a customer service or contact center environment; experience delivering onboarding and refresher programs preferred\nExcellent presentation, public-speaking and classroom management skills\nAble to explain complex information simply and adapt training methods to different learning styles\nExperience developing training materials, presentations and instructional content\nStrong assessment and feedback skills, with the ability to track progress and prepare accurate training reports\nEnglish proficiency at CEFR B2 or higher, spoken and written\nProficient in Microsoft Office, especially PowerPoint, Excel and Word; familiarity with learning management systems and assessment tools preferred\nAble to work on-site in shifts within operating hours (Cairo time): Monday-Friday 1:00 PM-1:00 AM and Saturday 4:00 PM-10:00 PM, including late nights, U.S. holidays and peak-season overtime","description_format":"text","description_chars":3050,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-07T00:13:03Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":29,"reasons":["conf:24","stale_co","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/intelogix-trainer-2","json_url":"https://alion.io/job/intelogix-trainer-2.json","meta":{"generated_at":"2026-11-08T22:12:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46356,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1988555},"rest":"https://alion.io/mcp/rest/get_company?id=1988555"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fintelogix-trainer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fintelogix-trainer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fintelogix-trainer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/intelogix-trainer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fintelogix-trainer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3899414}},{"tool":"search_jobs","arguments":{"company":"intelogix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3899414},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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