Customer Success Manager
Confirmed on the employer's own hiring board on Sep 23, 2026. First seen by Alion on May 20, 2026. Intenseye scores B on the Alion truth index.
The Role
Brings a high-ownership, get-it-done orientation-reliable, responsive, and accountable for outcomes
Communicates clearly with customers and internal stakeholders, and is building their presence as a trusted point of contact
Has strong fundamentals of customer success
We are seeking a Customer Success Manager for our growing US team based in New York City. The Customer Success team is responsible for driving an exceptional experience and sustained value for Intenseye customers through building trust, providing strategic guidance, and consulting on the Intenseye platform. The outcome is realized and increased value, satisfaction, and renewal of our customers.
This role is a strong fit for someone who is:
What you'll do
Be the trusted advisor and advocate for new US and global customers
Build strong relationships with customers and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction with our platform
Engage customers proactively through regular strategy calls to help them derive maximum value from their investment in Intenseye while identifying new usage opportunities
Collaborate cross-functionally to drive customer adoption and support successful renewals
Understand customer goals and co-develop customized strategic plans while reinforcing customer accountability
Monitor customer health and develop risk mitigation plans
Resolve customer inquiries by connecting them with the right teams and resources
Identify opportunities for upselling, deeper product adoption, and optimization of the customer’s current investment
What we are looking for
Passionate about customer success and delivering an exceptional customer experience
Professional experience as a Customer Success Manager within a SaaS company
Able to build and nurture relationships with multiple stakeholders to strengthen partnership and value realization
Comfortable working in a geographically distributed, fast-moving team
Available to work on-site in NYC (Chelsea) 3 days per week
Experience in or strong understanding of the manufacturing, industrial, warehouse or operational environments
Experience in AI tools and workstreams
Startup mindset: High ownership, high velocity, pragmatic judgment.
Willingness to travel up to 20% to customer sites.