{"id":775305,"url":"https://alion.io/job/intenseye-customer-success-manager","title":"Customer Success Manager","company":{"id":679611,"name":"Intenseye","domain":"intenseye.com","url":"https://alion.io/company/intenseye","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-20T19:04:23Z","employer_posted_date":"2026-05-20","last_verified_at":"2026-09-23T23:03:05Z","board_verified":true,"closed_at":null,"days_open":126,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":125},"description":"The Role\nWe are seeking a Customer Success Manager for our growing US team based in New York City. The Customer Success team is responsible for driving an exceptional experience and sustained value for Intenseye customers through building trust, providing strategic guidance, and consulting on the Intenseye platform. The outcome is realized and increased value, satisfaction, and renewal of our customers.\nThis role is a strong fit for someone who is:\nBrings a high-ownership, get-it-done orientation-reliable, responsive, and accountable for outcomes\n\nCommunicates clearly with customers and internal stakeholders, and is building their presence as a trusted point of contact\n\nHas strong fundamentals of customer success\n\nWhat you'll do\nBe the trusted advisor and advocate for new US and global customers\n\nBuild strong relationships with customers and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction with our platform\n\nEngage customers proactively through regular strategy calls to help them derive maximum value from their investment in Intenseye while identifying new usage opportunities\n\nCollaborate cross-functionally to drive customer adoption and support successful renewals\n\nUnderstand customer goals and co-develop customized strategic plans while reinforcing customer accountability\n\nMonitor customer health and develop risk mitigation plans\n\nResolve customer inquiries by connecting them with the right teams and resources\n\nIdentify opportunities for upselling, deeper product adoption, and optimization of the customer’s current investment\n\nWhat we are looking for\nPassionate about customer success and delivering an exceptional customer experience\n\nProfessional experience as a Customer Success Manager within a SaaS company\n\nAble to build and nurture relationships with multiple stakeholders to strengthen partnership and value realization\n\nComfortable working in a geographically distributed, fast-moving team\n\nAvailable to work on-site in NYC (Chelsea) 3 days per week\n\nExperience in or strong understanding of the manufacturing, industrial, warehouse or operational environments\n\nExperience in AI tools and workstreams\n\nStartup mindset: High ownership, high velocity, pragmatic judgment.\n\nWillingness to travel up to 20% to customer sites.","description_format":"text","description_chars":2298,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Hardware"],"lifecycle":[{"event":"open","at":"2026-09-11T22:45:15Z"}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.222,"p_room":0.28,"age_days":125,"expected_fill_days":43,"reasons":["conf:8","win:tail","crowd:"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":true},"html_url":"https://alion.io/job/intenseye-customer-success-manager","json_url":"https://alion.io/job/intenseye-customer-success-manager.json","meta":{"generated_at":"2026-09-24T04:14:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}