# Technical Support Expert (Tier 2), Americas/BRT

About Intento Founded in 2016, Intento has grown alongside the AI and language technology industry itself - from early machine translation, through the rise of LLMs, to the AI agents we build today. Throughout that shift, the problem we're solving hasn't changed: helping global enterprises communicate authentically in the native language of every customer and employee. What's changed is our ability to solve it well. Today, Intento is AI Agents for Enterprise Translation: we automate translation for global enterprises across every touchpoint - websites, apps, help centers, support, and internal tools - in 650+ languages, with AI agents that meet the requirements of each company: terminology, tone, and compliance. Not just fluency. We've built this fully remotely, with a diverse team spread across the world, held together by a culture of teamwork, ownership, and trust. And because the technology we work with keeps moving, so do we - we don't hold onto an approach just because it used to work. When something changes in the landscape, or in what our customers need, we adjust fast and keep building. Why Intento? At Intento, we're solving a problem that looks simple from the outside and

- **Id**: 3453151
- **Url**: <https://alion.io/job/intento-technical-support-expert-tier-2-americasbrt>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Work mode**: remote
- **Remote scope**: stated_regions
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: structured
- **Locations**: Rio de Janeiro, Brazil
- **Countries**: BR
- **Hiring countries**: US, AR, BR, CA, CO, MX, AI, AG, AW, BS, BB, BZ, BM, BO, VG, BQ, KY, CL, CR, CW, DM, DO, EC, SV, FK, GF, GL, GD, GP, GT
- **Hiring countries total**: 52
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-29T10:22:11Z
- **Employer posted date**: 2026-10-29
- **Last verified at**: 2026-11-13T12:59:41Z
- **Board verified**: yes
- **Days open**: 15
- **Description format**: text
- **Description chars**: 6345
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Artificial Intelligence, Natural Language Processing

## Company

- **Id**: 2635831
- **Name**: Intento
- **Domain**: inten.to
- **Url**: <https://alion.io/company/inten-to>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Recruitee

## Salary estimate

- **Min usd**: 31000
- **Max usd**: 82000
- **Period**: year
- **Method**: global_role_cell_scaled_by_country
- **Sample n**: 881

## Technologies

- **AI Agents** — Optional: no
- **Confluence** — Optional: no
- **Insomnia** — Optional: no
- **Jira** — Optional: no
- **Linear** — Optional: no
- **LLM** — Optional: no
- **Postman** — Optional: no
- **Python** — Optional: no
- **Rest API** — Optional: no
- **SQL** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 15

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: associate
- **Optional**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Hiring locations

- **United States** — Iso: US; Kind: region
- **Argentina** — Iso: AR; Kind: region
- **Brazil** — Iso: BR; Kind: country
- **Canada** — Iso: CA; Kind: region
- **Colombia** — Iso: CO; Kind: region
- **Mexico** — Iso: MX; Kind: region
- **Anguilla** — Iso: AI; Kind: region
- **Antigua and Barbuda** — Iso: AG; Kind: region
- **Aruba** — Iso: AW; Kind: region
- **Bahamas** — Iso: BS; Kind: region
- **Barbados** — Iso: BB; Kind: region
- **Belize** — Iso: BZ; Kind: region
- **Bermuda** — Iso: BM; Kind: region
- **Bolivia** — Iso: BO; Kind: region
- **British Virgin Islands** — Iso: VG; Kind: region
- **Bonaire, Sint Eustatius and Saba** — Iso: BQ; Kind: region
- **Cayman Islands** — Iso: KY; Kind: region
- **Chile** — Iso: CL; Kind: region
- **Costa Rica** — Iso: CR; Kind: region
- **Curaçao** — Iso: CW; Kind: region
- **Dominica** — Iso: DM; Kind: region
- **Dominican Republic** — Iso: DO; Kind: region
- **Ecuador** — Iso: EC; Kind: region
- **El Salvador** — Iso: SV; Kind: region
- **Falkland Islands** — Iso: FK; Kind: region
- **French Guiana** — Iso: GF; Kind: region
- **Greenland** — Iso: GL; Kind: region
- **Grenada** — Iso: GD; Kind: region
- **Guadeloupe** — Iso: GP; Kind: region
- **Guatemala** — Iso: GT; Kind: region
- **Guyana** — Iso: GY; Kind: region
- **Haiti** — Iso: HT; Kind: region
- **Honduras** — Iso: HN; Kind: region
- **Jamaica** — Iso: JM; Kind: region
- **Martinique** — Iso: MQ; Kind: region
- **Montserrat** — Iso: MS; Kind: region
- **Nicaragua** — Iso: NI; Kind: region
- **Panama** — Iso: PA; Kind: region
- **Paraguay** — Iso: PY; Kind: region
- **Peru** — Iso: PE; Kind: region
- **Puerto Rico** — Iso: PR; Kind: region
- **Saint Kitts and Nevis** — Iso: KN; Kind: region
- **Saint Lucia** — Iso: LC; Kind: region
- **Saint Vincent and the Grenadines** — Iso: VC; Kind: region
- **Saint-Pierre and Miquelon** — Iso: PM; Kind: region
- **Sint Maarten** — Iso: SX; Kind: region
- **Suriname** — Iso: SR; Kind: region
- **Trinidad and Tobago** — Iso: TT; Kind: region
- **Turks and Caicos Islands** — Iso: TC; Kind: region
- **Uruguay** — Iso: UY; Kind: region
- … 2 more in the JSON form

## Lifecycle

- Event: open; At: 2026-10-29T12:17:06Z

## Liveness

- **Score**: 77
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 0.9
- **Age days**: 14
- **Expected fill days**: 35
- **Reasons**: conf:4, win:mid
- **Computed at**: 2026-11-12T10:38:37Z

---
[Page](https://alion.io/job/intento-technical-support-expert-tier-2-americasbrt) · [JSON](https://alion.io/job/intento-technical-support-expert-tier-2-americasbrt.json)

Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.